Aakashdua

Curriculum Vitae AAKASH DUA Email Id -- Mobile: - Challenging assignments in Operations Training/ planning with a leading organisation in the Hospitality Sector. ORGANISATIONAL DETAILS Worked with McDonald’s for 1.6 years (July 2016 – January 2018) Worked with Cinepolis at the position of Assistant manager (F & B) Presently working with PVR India Pvt, Ltd.(October – March 2020) Designated at the position of Duty Manager (F &B and Operations). Major professional accomplishments: Successfully completed SMX COURSE ( SHIFT MANAGEMENT EXCELENCE) Successfully completed ASM COUSRE (Advanced Shift Management) Sucessfully completed EMP COURSE (EFFECTIVE MANAGEMENT PRACTISE) Academic Qualification Degree/ Certificate Specialization School / College/ Board/ University Year of Passing B.Sc. in hospitality and hotel management General I.H.M, GURDASPUR 2016 Class XII C.B.S.E Commerce Model SCHOOL 2012 Class X C.B.S.E All subjects Model SCHOOL 2010 MBA Marketting & HR CV Raman University 2019 EPITOME Over 3 years of experience inOperations, F&B Services etc in the Hospitality Sector. Experienced in planning, supervising and managing the operations and maintenance of inventory. Proven track record of developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit. Excellent problem solving skills with the ability to work in multi cultural environment. KEY FUNCTIONAL STRENGTHS Strategic Planning Fulfilling Hiring & training needs with Cinema management for the Cinema. Controlling the initial attrition by imparting valuable trainings. Operations Developing and implementing procedures, control systems for maintaining quality standards. Leading efforts for increasing sales and generating cost savings in operations. Implementing sales promotional strategies to increase the sales volume and achieving maximum customer satisfaction. Ensure profitability of operations and supervise all aspects of management including planning, implementation and monitoring to ensure compliance with high standards. Coordinating with operating staff for upkeep of the property. Business Development Conceptualising and implementing sales and marketing plans in tune with the macro business plans, thereby achieving profitability. Projecting and improving company image through effective corporate Public Relations and promotional activities. Tracking competitor activities and keeping abreast with the latest market trend and requirements. Client Servicing Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality. Ensuring maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly. Delivering high-value services to upscale clients for exalting their satisfaction levels. PERSONAL DETAILS Date of Birth: 01/08/1994 Father’s Name: Mr. Vijay Dua Address:H no 188 Sector 2, Rohtak ,Haryana. Nationality:Indian Languages known: English, Hindi & Punjabi Hobbies & Interests:Listening to Music, Travelling & doing mimicry of various actors Date :- AAKASH DUA