A.M. Tamjid

Hello there!

With over 4 years of experience supporting fast-paced teams and managing client-facing operations, I bring an organized, and solutions-focused approach to every task.

This is Tamjid, a dedicated and detail-oriented Virtual Assistant with a strong background in customer service, sales, and administrative support. My journey began in corporate customer service, where I worked at Grameenphone, the largest mobile network provider in Bangladesh, followed by a major B2B and B2C organization, where I served as a Senior Customer Service Specialist with a focus on sales and client care.

Currently, I work closely with Mortgage Brokers across various regions of Australia, assisting them with essential day-to-day tasks. My responsibilities include sorting and managing loan documents, coordinating client communications, preparing broker notes, following up with lenders, and maintaining CRM systems. I aim to be reliable, detail-focused, and capable of handling tasks independently while supporting brokers in staying organized and efficient.

My approach is grounded in consistency, professionalism, and clear communication. I always strive to make things easier for the people I work with—whether that means anticipating needs, handling time-sensitive tasks, or simply being available to help when needed.

Some of the tools and platforms I work comfortably with include:

• Microsoft Office Suite (Word, Excel, Outlook)
• Google Workspace (Docs, Sheets, Gmail)
• CRMs such as Mercury, Salestrekker, Flex, Broker Engine, Reve Chat
• Email and calendar management
• Time tracking and task management tools

I’m always eager to learn new systems and improve processes, and I take pride in delivering support that’s thoughtful, proactive, and dependable. If you're looking for a committed team player who understands the importance of both detail and big-picture thinking—I'd be glad to connect.