Remote | Philippines-based | ServiceM8 experience required
Electrical M8 is an electrical contracting business servicing Brisbane and Redlands, Australia. We are looking for a reliable, organised Virtual Assistant to support our job administration, customer communication and social media.
You must have experience supporting electricians or an electrical contracting business, understand common electrical terminology and job requirements, and be confident using ServiceM8.
ServiceM8 and customer support
- Create and update customer records and jobs, ensuring all details are accurate.
- Monitor online enquiries and respond promptly and professionally.
- Contact customers to collect missing information, including job descriptions, addresses, photos and other details needed to prepare a quote.
- Prepare draft quotes using our existing pricing, templates and bundles, ready for our review and approval.
- Prepare and send invoices as directed.
- Follow up on enquiries, outstanding quotes and unpaid invoices.
- Keep job notes, customer communications and follow-up tasks up to date.
- Communicate with our team through ServiceM8 when clarification, approval or technical input is required.
Social media
- Monitor Facebook and Instagram for enquiries, messages, comments, mentions and tags.
- Respond appropriately using our business guidelines and refer technical questions to our team.
- Turn social media enquiries into customer records and jobs in ServiceM8.
- Create reels and Facebook posts using photos and videos supplied by our team.
- Write clear captions and schedule approved content.
- Previous experience working with electricians or an electrical contracting business.
- Practical experience using ServiceM8, including jobs, quotes and invoices.
- Strong written English and professional customer communication.
- Good attention to detail and the ability to follow through on tasks.
- Confidence asking customers for the information needed to complete a quote.
- Experience creating social media posts and reels using Canva, CapCut or similar tools.
- Reliable internet, a suitable computer and a quiet workspace.
- Availability to work agreed hours aligned with Brisbane business hours.
You will prepare quotes for our review. Electrical advice, technical decisions and final quote approval will remain with our electrical team.
Please send your CV, expected hourly rate, availability and a short introduction covering:
- Your experience supporting electricians or electrical businesses.
- Your ServiceM8 experience and the tasks you have managed.
- Examples of social media posts or reels you have created.
Please only apply if you have both electrical business experience and practical ServiceM8 experience.