Social Media & Community Support Assistant fixed price

We are a software startup looking for a reliable freelance Social Media and Community Support Assistant to help manage our company-owned social media channels and online community activity.

Our team develops software products focused on social media, digital communication, and online engagement. We have an experienced internal engineering team and are looking for a freelancer who can help us communicate more effectively with users and online communities.

This is a paid freelance project that can be completed remotely. The project scope, expected availability, deliverables, and compensation will be agreed upon before work begins.

Your responsibilities may include:

• Managing approved content for company-owned social media channels
• Writing simple captions, replies, and community messages
• Monitoring public comments, replies, and approved communication channels
• Responding to users in a friendly and professional tone
• Helping organize weekly social media content plans
• Supporting positive and constructive community conversations
• Identifying and reporting spam, abuse, or inappropriate content
• Collecting relevant user feedback from approved public or company-managed channels
• Summarizing user feedback without unnecessarily collecting sensitive personal information
• Preparing simple weekly engagement reports
• Suggesting practical ways to improve our online communication

Depending on the agreed project scope, deliverables may include:

• Weekly social media content ideas
• Draft captions and short posts
• Community response suggestions
• Moderation notes
• Weekly engagement summaries
• Anonymized or appropriately summarized user feedback reports
• Recommendations for improving social media and community communication

We are looking for someone who is honest, organized, responsive, and comfortable communicating with people online.

You should have:

• Experience with social media assistance, community management, moderation, content support, or customer support
• Strong written English communication skills
• A friendly and professional communication style
• Familiarity with platforms such as Facebook, Instagram, X, LinkedIn, Reddit, Discord, TikTok, or similar online communities
• The ability to follow brand guidelines and written instructions
• Good attention to detail
• Reliable availability for project updates
• Respect for user privacy and confidential company information

Experience supporting startups, software companies, or online communities is a plus.

The freelancer must use applicant, user, and community information only for legitimate project-related purposes.

You must not unnecessarily collect, copy, disclose, or retain sensitive or confidential personal information. Publicly available information and user feedback should only be reviewed when relevant to the agreed project scope.

Account credentials must remain confidential. The freelancer must not share passwords, use another person's account without authorization, impersonate users, or attempt to bypass platform security or privacy controls.

Any user information included in reports should be limited to what is reasonably necessary for the project. Where practical, feedback should be summarized or anonymized.

This project is for legitimate freelance social media and community support services only.

The project does not involve artificial followers, fake likes, fake reviews, spam, impersonation, deceptive engagement, unauthorized account access, or creating accounts to bypass platform rules.

The freelancer is expected to follow applicable platform policies, privacy requirements, company instructions, and the agreed project scope.

Please send a short introduction explaining your relevant social media, community management, moderation, content support, or customer support experience.

Also mention the social media or community platforms you have worked with and any relevant portfolio experience available through your profile.

Please do not include unnecessary sensitive personal information, passwords, financial information, government identification numbers, or confidential information in your application.

No unpaid custom sample is required as part of the application.