CLEANEY is a fast-growing commercial cleaning company based in Melbourne, Australia. We provide professional cleaning services to offices, medical centres, gyms, childcare centres and other commercial facilities. We are now expanding into House Cleaning.
We are looking for a highly professional Sales & Customer Service Representative to join our team. This role involves speaking with leads, sending quotes, following up on opportunities, and helping convert enquiries into long-term clients.
This is a serious full-time role for someone who is organised, confident speaking with business owners, and comfortable using modern software systems.
Daily Tasks:
• Call incoming and existing leads
• Follow up on enquiries and convert them into confirmed jobs
• Send professional quotes and proposals
• Upsell additional services where appropriate
• Maintain consistent follow-ups with potential clients
• Record notes and update job information in our systems
• Communicate with the internal team regarding jobs and schedules
You must be comfortable learning and using:
• ServiceM8 – job management system
• Slack – internal team communication
• Outlook 365 – email communication
• Trello– communication
If you pick up technology quickly, training will be straightforward.
This is a must:
• Excellent spoken and written English (very clear communication required)
• Strong phone confidence speaking with business owners
• Professional email writing skills
• Able to follow systems and processes
• Comfortable using multiple software platforms
• Highly organised and reliable
• Fast and reliable internet connection
• Noise-cancelling headset required
• Quiet professional workspace
This role requires full focus during work hours.
You must not be caring for children or working another job at the same time.
Full-time position aligned with Australian business hours.
Typical shift:
9:00 AM – 5:00 PM AEST
Benefits:
• Stable full-time remote position
• Work with a growing Australian company
• Clear systems and processes
• Long-term opportunity for the right person
• Performance-based bonuses for strong results
Please Apply with
We are looking for someone professional, reliable and serious about building a long-term role with our company.