- Respond promptly to customer inquiries via email, phone, and chat
- Provide product information and guide customers through the sales process
- Prepare and send quotations and follow up to secure orders
- Work closely with our UK team to coordinate orders, deliveries, and after-sales care
- Maintain accurate records of customer interactions and sales leads
- Proactively identify opportunities to upsell or cross-sell products
- Proven experience in customer service and/or sales (ideally in eCommerce, retail, or manufacturing)
- Strong written and spoken English with excellent communication skills
- Confidence in building relationships and handling customer queries
- Organized, detail-oriented, and able to work independently
- Comfortable working remotely with a reliable internet connection
- Knowledge of timber products, sheds, or construction materials (desirable but not essential)
We are a family-led UK timber manufacturer specializing in high-quality sheds, summer houses, and bespoke garden buildings. With a reputation for craftsmanship and excellent service, we're now looking to strengthen our customer-facing team with a dedicated Remote Customer Care Representative.
As a fast-growing brand, we combine traditional woodworking with modern digital strategies, delivering exceptional products direct to consumers across the UK. With a focus on customer experience, smart systems, and creative marketing, we're building a dynamic team to help us scale and shape the future of garden living.
Please apply with:
- A short cover letter outlining your relevant experience
- Details of your availability (full-time or hours per week)
- Your salary expectations
If you’re highly organized, tech-savvy, and love making things run smoother, we’d love to meet you!