Brand You is seeking an experienced Operations and Digital Project Manager to join our team. The ideal candidate will play a key role in overseeing the company’s day to day operations and managing digital projects from planning through completion ensuring they meet client objectives and are completed on time and within budget. The ideal candidate must have a strong understanding of operations management, technology, project management methodologies, CRM management and hands-on experience with GoHighLevel (GHL) enabling them to manage cross-functional teams and drive project success effectively.
Key Responsibilities
Operations Management
Oversee and coordinate day to day business operations.
Utilize project management tools and software to streamline processes and improve collaboration.
Ensure teams, projects, tasks, and operational activities are properly organized and delivered on schedule.
Monitor internal process and identify operation gaps and inefficiencies.
Develop and implement systems that improve productivity, accountability, and service delivery.
Track project progress across all departments and provide reports and feedbacks for management and clients.
Ensure operational procedures and company’s SOP are followed consistently.
CRM & Digital Project Management
Coordinate with designers, developers, marketers, strategists, content creation team, and other project contributors.
Develop project timelines, milestones, task lists, deliverables, and priorities.
Monitor project progress, identify delays or risks, and take corrective actions.
Maintain project documentation and records within the CRM system.
Develop effective systems for tracking leads.
Monitor lead generation, qualification, follow-up, conversion, and retention activities.
Track KPIs relating to projects, sales, leads, marketing activities, customer engagement, and operational performance.
Project Quality and Risk Management
Ensure project deliverables meet agreed quality standards and requirements.
Develop solutions to operational and project-related challenges.
Ensure changes to project scope, timelines, or deliverables are properly documented and communicated.
Regularly assess operational and project management processes.
Identify opportunities to improve efficiency, automation, communication, and service delivery.
Leadership & Cross-Functional Collaboration
Coordinate team members and ensure responsibilities are clearly assigned.
Monitor task completion and adherence to deadlines.
Facilitate project meetings and provide clear updates on project status.
Follow up on outstanding tasks and escalate recurring delays or performance issues.
Promote accountability, collaboration, and effective communication across teams.
Experience, Skills & Competencies:
3-5 years of experience in digital project management, or in a similar digital marketing or technology sector role.
Must have experience in digital branding, marketing, and coaching.
Strong understanding of digital marketing channels, technologies, and trends.
Strong knowledge of project management and agile methodologies.
Strong practical experience with GoHighLevel particularly CRM management, workflows, automations, campaigns, and reporting.
Ability to analyse data and project performance metrics to drive decision-making.
Excellent organisational and multitasking skills with the ability to manage multiple projects simultaneously.
Strong interpersonal and communication skills to work effectively with clients and teams.
Proactive nature with an ability to work collaboratively in a team-oriented environment.
Strong attention to detail and problem-solving abilities.