Manager – BAU – EU full time

The Manager - BAU leads end-to-end global payroll operations, ensuring accurate, timely, and compliant service delivery. The role supports the Director - BAU by improving operational efficiency, automation, workforce capability, client satisfaction, and SaaS service performance.

• Lead global payroll operations and SaaS service delivery in line with client SLAs.
• Standardize workflows across regions to improve quality, scalability, and consistency.
• Partner with Product, Development, and IT teams to enhance payroll technology.
• Introduce automation, AI, analytics, and machine learning to reduce manual work and improve accuracy.
• Implement automated reconciliation and continuous-improvement practices.
• Identify cost, quality, compliance, and processing-time improvements.

• Lead and mentor payroll team leaders and specialists.
• Build a high-performance culture focused on accountability, service, and development.
• Create training programs covering payroll compliance, technology, and operational excellence.
• Develop succession plans for key roles and support employee career growth.
• Improve engagement and maintain employee attrition below 15%.

• Ensure compliance with payroll laws, tax rules, wage regulations, and statutory reporting obligations.
• Conduct quarterly compliance audits and implement required updates.
• Establish governance for discrepancy resolution, risk management, and SLA tracking.
• Use automated monitoring to prevent major compliance breaches.
• Maintain secure, confidential, and audit-ready payroll processes.

• Use BI tools and predictive analytics to improve forecasting and decisions.
• Develop real-time dashboards covering payroll accuracy, SLAs, compliance, efficiency, and client satisfaction.
• Prepare monthly operational reports with actionable recommendations.
• Monitor automation results and continuously improve payroll performance.

• Build strong relationships with clients, channel partners, and internal stakeholders.
• Maintain structured governance meetings covering SLAs, service quality, risks, and improvement opportunities.
• Establish escalation procedures for critical client issues.
• Monitor client feedback and implement customer-success initiatives.
• Support onboarding, partner enablement, pre-sales presentations, RFP responses, and business-development opportunities.
• Identify service expansion opportunities aligned with client and market needs.

• Maintain complete SOPs, process maps, controls, and client-specific documentation.
• Ensure services remain aligned with contractual scope and approved requirements.
• Conduct process reviews to identify gaps, risks, and inefficiencies.
• Work with Legal and Compliance teams to prevent scope creep and operational deviations.

• Bachelor's degree in Business, Finance, Accounting, Human Resources, or a related field; master's degree preferred.
• Five to seven years of global payroll outsourcing or payroll operations experience.
• Proven experience managing multi-regional payroll, compliance, and high-performing teams.
• Strong knowledge of payroll technology, SaaS platforms, ERP, HCM, automation, and FinTech integrations.
• Strong leadership, analytical, communication, problem-solving, and time-management skills.
• Advanced attention to detail and commitment to payroll-data confidentiality.
• Proficiency in payroll systems, Microsoft Office, Excel, and Google Workspace.

1. Achieve 99% payroll accuracy through automation and monthly audits within 12 months.
2. Reduce payroll processing time by 20% through workflow optimization within six months.
3. Complete digital process documentation for all payroll operations within nine months.
4. Achieve at least 90% client satisfaction and 95% customer retention within 12 months.
5. Reduce operational costs by 15% through automation within 12 months.
6. Reduce employee attrition below 15% within nine months.
7. Ensure all team members complete required role training within six months.
8. Establish succession coverage for all key leadership roles within 12 months.
9. Fully automate payroll processes in five key countries within 12 months.
10. Launch real-time KPI and SLA dashboards with 100% reporting accuracy within three months.
11. Prevent major compliance breaches through quarterly audits and automated monitoring.