Implementation Manager full time

ArboStar continues to expand and welcome new clients across the globe. To maintain our high standards of client satisfaction, we’re looking for a skilled Implementation Manager who will help us provide dedicated support and world-class service throughout the onboarding journey.

This role will ensure every new client experiences a seamless setup, strong engagement, and continued success with the ArboStar platform.

What You’ll Do

As an Implementation Manager, you’ll guide new clients - primarily tree care and landscaping businesses -through a seamless onboarding experience. Your responsibilities will include:

• Leading onboarding and setup for new clients, ensuring smooth adoption of ArboStar tools
• Maintaining proactive communication and follow-ups throughout the onboarding journey
• Performing custom system configurations, integrations, and workflow setups
• Assisting with data migration and creating necessary client forms
• Collaborating with developers and submitting or reviewing Jira requests
• Conducting live product training sessions and explaining platform functionalities
• Monitoring client payments and performing timely follow-ups if needed
• Identifying and executing upsell opportunities for additional products and features
• Updating internal and external knowledge base articles
• Partnering with Sales, Customer Success, and Product teams to deliver a unified client experience

What We’re Looking For

• 2+ years of experience in Implementation, Customer Support, Onboarding, Training, or Member Services (preferably in SaaS or tech)
• Exceptional English (C2 level) with little to no accent - confident in speaking, writing, and presenting
• Excellent presentation and communication skills
• Highly organized, detail-oriented, and able to manage multiple clients independently
• Experience collaborating with developers or QA teams using Jira or similar tools
• Proficiency with CRM and project management systems (HubSpot, Pipedrive, Asana, Google Suite, etc.)
• Comfortable working remotely in the Eastern Time Zone (9 AM – 5 PM ET)

Nice to Have

• Experience working with tree care, landscaping, or field service companies
• Familiarity with data migration or workflow automation
• Understanding of onboarding metrics such as completion, engagement, and retention

Compensation & Benefits

• 10 paid vacation leaves per year
• A paid day off on your birthday or special day
• Opportunity to work in the green industry, helping to make our planet greener
• A bonus system currently being developed for future implementation
• Supportive, remote-first culture focused on growth and impact

Ready to Grow with Us?

If you’re passionate about client success, thrive in a fast-paced environment, and want to make a real difference - we’d love to meet you.