At AgencyCRM, we are seeking an experienced Filipino Zendesk & Fin Support Expert to join our remote team. If you have a strong background in customer support, Zendesk administration, and AI-powered support tools, we'd love to hear from you. You will play a key role in delivering exceptional customer service, optimizing support workflows, and leveraging AI to improve the customer experience.
Responsibilities:
- Manage and respond to customer inquiries using Zendesk
- Utilize Fin to provide efficient and accurate customer support
- Resolve customer issues professionally and in a timely manner
- Organize, prioritize, and manage support tickets effectively
- Collaborate with internal teams to escalate and resolve complex issues
- Maintain accurate documentation of customer interactions and resolutions
- Identify opportunities to improve support processes and customer satisfaction
Requirements:
- Proven experience using Zendesk in a customer support environment
- Hands-on experience with Fin and AI-assisted customer support tools
- Excellent written and spoken English communication skills
- Strong problem-solving and customer service skills
- Ability to manage multiple support tickets while maintaining attention to detail
- Self-motivated, organized, and able to work independently in a remote environment
How to Apply:
Please apply directly through Hubstaff Talent. Only applications submitted via this platform will be considered. Shortlisted candidates will be contacted with further instructions.