Hiring: Client Success/Account Manager (Fintech Experience)
Location: Lagos
Salary: ₦400,000 – ₦600,000/month + performance incentives
We're looking for an Account Manager to own client relationships, drive repeat business, and support revenue growth across assigned accounts.
What You'll Do:
✅ Manage and grow assigned client accounts, building strong relationships
✅ Drive repeat transactions by proactively identifying upcoming payment needs
✅ Serve as the main day-to-day contact — resolving issues fast and ensuring a great client experience
✅ Spot cross-sell/upsell opportunities based on transaction patterns and business needs
✅ Re-engage dormant accounts and restore transaction activity
✅ Coordinate with treasury, compliance, and operations to ensure smooth transaction processing
✅ Manage client handovers from sales, ensuring clean documentation and follow-up
✅ Escalate and resolve client issues to closure
✅ Keep CRM records accurate — conversations, opportunities, follow-ups, blockers
✅ Share client and market insights (feedback, competitor intel, churn risks) with leadership
What We're Looking For:
🔹 2–4 years in account management, relationship management, business development, customer success, or sales
🔹 Strong communication and relationship-building skills
🔹 Comfortable engaging business owners, finance teams, and decision-makers
🔹 Excellent follow-up discipline — able to juggle multiple client conversations
🔹 Commercially minded, with a track record of growing accounts
🔹 Comfortable with CRM tools, Google Sheets, and internal trackers
🔹 Target-driven, measured on retention, growth, and revenue contribution
🔹 Fintech, payments, banking, FX, logistics, or B2B sales experience is a plus
🔹 Understanding of cross-border payments or international trade is a strong advantage
Why Join us?
Be part of a fast-growing cross-border payments company
Work closely with experienced sales, treasury, ops, and compliance teams
Gain hands-on fintech and B2B relationship management exposure
Clear growth path to Senior Account Manager, Sales Executive, or CS leadershipt