We’re one of the fastest-growing companies in the home inspection industry, serving homebuyers and agents across Long Island, NY. Our team culture is high-trust, high-support, and relentlessly customer-focused.
• Own the phones: Answer inbound calls and chats, guide callers confidently, and explain the value of our inspection services in plain English.
• Convert & schedule: Book inspections, recommend relevant add-on services (termite, mold, radon, sewer scope when applicable), and fill routes across multiple inspectors and time windows.
• Listen first: Ask smart questions to understand the property, timelines, and what the caller actually needs.
• Research on the fly: Confirm property details using real estate listing platforms (ex: Zillow) while on the call.
• Coordinate flawlessly: Create and update orders, assign field jobs, and manage calendars with zero double-booking.
• Follow through: Send confirmations, reminders, and post-call follow-ups. Take clean notes that help clients and field teams.
• Document & improve: Follow SOPs, call scripts, and checklists. Flag gaps and suggest improvements as you spot them.
• Protect the brand: Maintain a calm, professional tone and a tidy, camera-ready appearance in all virtual meetings.
• Bilingual (preferred): Fluent in English. Spanish (speak, read, write) is a plus.
How success is measured:
• Consistently meets or exceeds booking rate and KPI goals.
• Accurate data entry and scheduling with minimal rework.
• Positive caller feedback and QA call scores on target.
What you bring:
• Sales-minded communicator: Clear, warm, confident English (written and spoken) with strong listening skills.
• Years Experience: 5+ years in inbound customer service + booking/scheduling (home services preferred)
• Customer-first mindset: You make people feel heard, informed, and ready to book.
• Detail control under pressure: You can handle calls, calendars, and research without dropping the ball.
• Tech-comfortable: Fast learner with structured processes, and you can follow SOPs precisely.
• Home services or home inspection industry experience preferred.
• Prior KPI-driven call center or inside-sales experience preferred.
Tech stack (experience preferred):
• VoIP/softphone systems
• Google Workspace
• CRM experience
• Scheduling platforms
• Real estate listing tools
Role details:
• Full-time, remote
• Core coverage during U.S. Eastern Time business hours
• Shift is 5 days (40 hrs/week) and must be available weekends
• Reliable attendance is non-negotiable
Remote setup requirements:
• Computer: Windows 11 or higher
• Monitors: Two (2) screens minimum (laptop + external monitor is fine)
• Internet: Stable, high-speed connection (wired strongly preferred), minimum 50 Mbps down / 10 Mbps up (100/20+ ideal)
• Headset/Mic: Noise-canceling headset or high-quality mic with clear audio
• Camera: HD (1080p) camera for regular video meetings
• Workspace: Quiet, private, professional background
• Power/Internet backup preferred (UPS, secondary ISP, or hotspot)
Why this role rocks:
How to Apply:
We live in a world full of AI, please see below in order to be considered.
Record a 60 to 90 sec Loom introducing yourself, show your two-monitor setup, and confirm you have an HD (1080p) camera and can maintain a camera-ready appearance for meetings.