We’re scaling OpsArmy and building an execution engine that can grow into a broader platform. The CEO needs a high-agency operator who can take messy problems, create clarity, and drive execution across teams—fast.
This role is designed to be a force multiplier: part strategy, part operations, part project/program management.
- Build and manage weekly priorities, KPI tracking, and follow-up discipline
- Create lightweight systems: meeting agendas, decision logs, action items, owners, deadlines
- Keep teams aligned and execution moving without things slipping through cracks
- Lead initiatives across operations, recruiting, customer success, finance, and internal tooling
- Examples: improving hiring funnel, onboarding process, QA and delivery workflows, client retention playbooks, margin improvement initiatives
- Coordinate stakeholders, unblock issues, and ensure delivery on time
3) Be the CEO’s right hand on execution + analysis
- Turn goals into plans (milestones, risks, dependencies, resourcing)
- Draft clear memos, updates, and recommendations
- Bring structure to ambiguous decisions and propose the best path forward
- Create SOPs, templates, and playbooks so execution becomes repeatable
- Implement continuous improvement loops (postmortems, root-cause fixes, prevention)
- Weekly execution rhythm is tight: priorities are clear, owners accountable, and deadlines met
- A simple KPI dashboard exists and is used weekly (sales, retention, delivery, hiring)
- 2–4 critical workflows are documented and improved measurably
- CEO time is protected and shifted toward high-leverage work (strategy, deals, key hires)
You’re a sharp generalist who can think like a consultant and execute like an operator.
Required
- 2+ years in consulting, business operations, project/program management, or ops leadership (or equivalent)
- Extremely high ownership and initiative (you don’t wait to be told)
- Strong writing and communication in English
- Ability to manage multiple workstreams and drive stakeholders
- Comfort with basic data analysis (spreadsheets, dashboards, KPI tracking)
Nice to have
- Experience in a fast-paced startup or services business
- Familiarity with tools like Notion, Airtable, Google Sheets, Slack, Asana/Jira, Zapier/Make
- Basic understanding of automation/AI workflows (not required, but a plus)
- Remote, async-friendly, high accountability
- Direct feedback, fast iteration, and clear standards
- Measured on outcomes, reliability, and impact