Your Virtual World

I’m Michelle Velarde, the proud owner of a Philippines-based medical call center specializing in skilled medical virtual assistants (VAs) for U.S. healthcare facilities. Our team is dedicated to providing seamless administrative support, patient coordination, and insurance verification to help clinics and hospitals optimize operations.

Currently, we support ten hospitals across the U.S., delivering high-quality virtual assistance that enhances patient care and streamlines workflows. We have also expanded our services to home health providers, improving operational efficiency and strengthening patient communication.

Expert Support for Rheumatology Clinics

One of our key focus areas is rheumatology clinics in Florida and Arizona, where our VAs play an integral role in:

✔ Insurance Coordination & Patient Scheduling – Ensuring smooth appointment management and patient flow.

✔ Insurance Verification – Conducting manual benefit calls and portal checks to confirm:

• Active/inactive insurance status on appointment dates

• In-network/out-of-network coverage

• Eligibility, benefits, deductibles, copays, and coinsurance

• Referral requirements and diagnostic codes

✔ Prior Authorization & Billing – Reducing claim denials and ensuring timely approvals.

✔ Medical Records & Back-Office Support – Handling documentation and administrative tasks efficiently.

Proficiency in EHR & Insurance Portals

Our team is experienced in using EHR systems such as MediTouch, CareCloud, NextGen, and TherapySync and regularly navigates insurance portals like Availity, Cigna, United Healthcare, Ambetter, UMR, Medicaid, and AvMed to ensure accurate, timely, and hassle-free insurance coordination.

If you’re looking for a trusted partner to enhance your clinic’s efficiency and patient experience, I’d love to connect and discuss how our specialized services can support your needs. Let’s work together to create smoother, more efficient healthcare operations.

📩 Let’s connect!

Thank you.