PIOS

It is our pleasure to introduce Panthera International Outsourcing Solutions to you and your company. PIOS is located in Jamaica and comprises a scalable group of well-experienced outsourcing professionals.

Why Choose PIOS for Outsourcing Solutions?

• As a team of Jamaican freelancers, we are major players in the BPO industry with extensive training with multiple Fortune 500 companies. We have a dedicated team of agents, however, this is not conclusive as we vet and add additional members as needed.

• Our solutions and effective call centre strategies are here to ensure that business runs smoothly and effectively and at a low cost to you.

• Your customers need you 24/7/365, We understand that customers, partners, and suppliers do business round the clock. With PIOS, customers can get their questions answered when they demand them. They will appreciate the fact that they can reach you in person whenever it is convenient for them.

• Our staff has years of experience in the call centre and telemarketing industry. We are experts at what we do and will only hire the best agents after a demanding recruiting process.

• Our outsourcing services, solutions, and strategies are designed to provide you with the flexibility you need when things change. We have many qualified agents available for work, and who can quickly adapt to the needs of your business without you having to endure the cost that comes with a changing environment.

• Overtime, Jamaica has been one of the top performers in the BPO industry, we are native English and it is quite easy for us to adapt to new procedures and policies.

• Having worked with many companies, we understand that change is imminent and we are always open to upskilling and cross-training as the company's needs and structure changes. Each agent is skilled in assisting clients using phones, emails, or chat support inclusive of social media support.

The founder of PIOS, Michka Harrison, boasts a Top Rated job success score on Upwork. She is also the founder of a local Nanny agency which has provided jobs for over 30 women in under 6 months. She has completed leadership training online via Coursera.com and is currently completing a short course in Human Resources and Recruitment. As a visionary, she pays keen attention to detail, is a natural helper, honest and innovative.

OUR SERVICES

Inbound and Outbound Services

• Customer Support Services
• Technical Support
• Delivery Information and Status Support
• Drop-shipping and Order Fulfilment
• Quality Analyst/Assurance
• Telemarketing
• Web Research and Data Entry
• Event Management Support
• Collections Support
• Outbound Sales
• Appointment Setting
• Customer satisfaction surveys
• Collections Services
• Advertising and Brand Management Solutions
• Follow-up Calls and Mailers
• Business Administration Services
• Videography/ Video Editing
• Graphic Design

Whom We've Worked With

• Amazon.com Customer Support(Chat and Phone Support)
• Amazon Kindle Support (Tier1 and Tier2)
• Amazon Seller Support
• Shopify Stores Customer Support
• Shopify App Support
• Various Video Editing Gigs For Youtube, Snapchat and Instagram.
• At&T and DirecTv (Internet, Tv, Home Phone and Cell Phone Sales and Customer Support)
• Lyft
• eBay
• 1-800-Flowers
• Various Collections Agencies(locally and International)
• iHerb.com
• Anabolic Health
• FruitsNRootz
• A Step in Time, Chimney Sweeps
• Juvly Aesthetics
• Pop Sparkle
• Jayride.com
• Daily Sports Nutrition

Software We've used:

-Homebase -Confluence

-Salesforce -Freshdesk

-Gsuite -Zoho Desk

-Intercom -Aesthetic Record

-Hub Spot -Help Scout

-Trello   -8x8

-AirCall   -Front

-Shopify   -Mailchimp

-Canva   -Pixlr

-Photoshop   -Zendesk

-Gorgias   -Insyt

-Tawkto   -Microsoft Office Suite

We would love the opportunity to sit with you, so we can better discuss your company needs and then develop our support strategy to exceed said needs.

Thank you,

Michka Harrison,

Panthera International Outsourcing Solutions