Winifrida Florence Pokela

WINIFRIDA POKELA VIRTUAL ASSISTANT A dedicated and detail-oriented Virtual Assistant with over 3 years of remote experience, specializing in customer support, administrative assistance, and project management. GRAPHIC DESIGNER PAGE 01 WHO AM I I am a dedicated and detail-oriented Virtual Assistant with a proven track record of enhancing operational efficiency and customer satisfaction. With over two years of remote experience, I specialize in customer support, administrative assistance, and project management. My expertise lies in leveraging CRM tools, communication platforms, and administrative software to streamline business operations and deliver exceptional service. WINIFRIDA POKELA CREATIVE PORTOFOLIO Attention to Detail Organized Flexible and Dependable Time Management Personal Attributies Problem - Solving Communication Skills Data Entry and Management Productivity Suite: Ms Office (Word, Excel,Outlook), Google Workspace (Docs, Sheets, Slides, Gmail) Project Management Technical Skills Social Media Management Communication and Collaboration Tools Services I Offer General Administrative Support I offer services that include, but are not limited to, efficiently managing your calendar, emails, and documents to ensure smooth operations. I also accurately input and organize data for analysis and reporting. Customer Service Specialist I provide timely and helpful responses to customer inquiries, resolve issues efficiently, offer accurate product information, and collect and analyze customer feedback. Social Media Management I create engaging content, manage community interactions, and analyze social media performance to help you achieve your online goals. Apps and Platform I can Use Microsoft Office Google Suite Google Calender Calendly Zoom Slack Canva Monday.com Asana Power BI Microsoft Teams MailChimp Gmail Asana Trello Social Platforms (Instagram, x, whatsapp, Tiktot, Facebook SAMPLE WORK Project 1: Email management Project 2: Calender management SAMPLE WORK Project 3:Internet search and Data Entry Project 4: Notes Taking and Summarizing SAMPLE WORK Project 5:Travel Planning & Management Project 6: Lead Generation HOW I WORK WITH MY CLIENTS STEP 1: CLEAR COMMUNIC ATION Open and honest communication is essential for a successful client relationship. I ensure I understand your expectations, goals, and deadlines. STEP 3:REALISTIC DEADLINES ARE SET STEP 2: THE SCOPE OF WORK IS DEFINED Clearly outline the tasks and deliverables involved in the project to avoid misunderstandings and ensure we are on the same page. Establish achievable timelines for completing tasks and meeting project milestones. As we get started, your administrative tasks are on my to-do list. Relax and focus on the most important business matters. STEP 4: REGULAR UPDATES ARE PROVIDED I keep my client informed about project progress, challenges, and solutions. This helps build trust and maintain a positive working relationship. CLIENT TESTIMONIALS "Winifrida's attention to detail and ability to handle multiple tasks have been instrumental in the success of our customer service operations. She's reliable, proactive, and a joy to work with." — Ram, Banerasoft Inc. "As our Virtual Assistant, Winifrida has been a key player in keeping our projects on track. Her communication skills and dedication are outstanding." — Erick Elienea, AlpineChat Adventure GET IN TOUCH Phone - Email- WINIFRIDA POKELA VIRTUAL ASSISSTANT