Wagner Pasquet
$10/hr
customer service, translation, inbound sales, technical support, data entry.
- Reply rate:
- 40.0%
- Availability:
- Hourly ($/hour)
- Age:
- 37 years old
- Location:
- Georgia, Atlanta, United States
- Experience:
- 4 years
Florida Blue: Customer Service
from August 2016 to July 2014
Review a member’s enrollment or claims history including all debits and credits and claims detail level at the member level for a multi-year period ensuring accuracy of billing and enrollment and application of deductible and member responsibility.
Utilize the Florida Blue Call Strategy to provide outstanding customer service and call resolution to our members; follow-up on issues to ensure resolution for customer.
· Evaluate data through questioning, probing, and reasoning for process improvements.
