Wagner Pasquet

Agero Roadside Assistance- 24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client Service Type: Customer Service account representatives for assistance with items such as: – a vehicle that won’t start – flat tire(s) – keys locked inside a car – vehicle out of gas – vehicle in an accident • Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs • Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes. • Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives • Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services • Probe to identify the need of the customer based on vehicle inoperable situation • Identify the customer’s location using Google Maps and other client tools • Provide policy coverage details based on the specific client program • Secure a Service Provider to assist the customer, based on the parameters of the policy’s program • Provide status updates to customers calling after the initial request for assistance was processed