Vikash Mungur

Administrative Office 9th Floor, NeXTeracom Tower II, Cybercity, Ebène 72201, Mauritius Phone: - www.accenture.com Friday, 15 November, 2024 TO WHOM IT MAY CONCERN This is to certify that Mr. Vikash Mungur was employed at Accenture Services (Mauritius) Ltd (standard work week of 40 hours) as Service Delivery Ops Lead Senior Manager from 2nd August 2010 to 23rd September 2024. Please find below roles and responsibilities of Mr. Vikash Mungur: • Support sales opportunities and delivery of the solution by leveraging Accenture’s full capabilities. • Build client relationships in collaboration with the Client Account Leadership team. • Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments. • Manage people engagement, recruiting and staffing to optimize delivery targets. • Lead the service delivery strategy across a diverse client portfolio, taking full accountability for both client service delivery and the scalability of our offerings. • Manage the overall service quality, cost efficiency, and leadership of the teams providing these services, while also contributing to solution development. • Address performance issues and implement continuous improvement plans to ensure project targets are met and Service Level Agreements (SLAs) are consistently achieved. • In collaboration with Accenture Operations Account leadership, he played a key role in nurturing strong client relationships and supporting sales opportunities, validating delivery capabilities, and ensuring our commitments to SLAs were realistic and achievable. Registered Offices Accenture Services (Mauritius) Ltd 6th Floor, Two Tribeca, Tribeca Central, Trianon 72261, Mauritius VAT Registration Number:- / BRN: C- Accenture Customer Services Ltd 9th Floor, NeXTeracom Tower II, Cybercity, Ebène 72201, Mauritius VAT Registration Number:- / BRN: C- Administrative Office 9th Floor, NeXTeracom Tower II, Cybercity, Ebène 72201, Mauritius Phone: - www.accenture.com • A major aspect of his responsibility was the development and growth of the Service Delivery Organization (SDO) team, where he was engaged in the recruitment process, staffing, and employee engagement to optimize service delivery and foster a highperformance culture. • Through mentoring and maintaining high standards of integrity, he ensured that teams were equipped for success while inspiring others to overcome challenges. • He was also accountable for driving key business outcomes, including managing cost to serve within defined targets, ensuring the successful renewal and upselling of contracts, and driving talent retention through effective people management and succession planning. Yours faithfully, Yashmee Dewoo Country HR Lead Accenture Services (Mauritius) Ltd Registered Offices Accenture Services (Mauritius) Ltd 6th Floor, Two Tribeca, Tribeca Central, Trianon 72261, Mauritius VAT Registration Number:- / BRN: C- Accenture Customer Services Ltd 9th Floor, NeXTeracom Tower II, Cybercity, Ebène 72201, Mauritius VAT Registration Number:- / BRN: C-