Victoria Omoshade Omoboni

Weekly Operations Report Prepared by: Victoria Omoshade | Virtual Assistant Report Period: 10 February 2026 - 14 February 2026 Submitted To: Mr. David Adeyemi, Team Lead Prepared By: Victoria Omoshade Date Submitted: 14 February 2026 1. Summary of Tasks Completed • Responded to 47 customer inquiries via email and live chat. • Updated and cleaned 120 CRM records in HubSpot with accurate contact and interaction data. • Scheduled 15 follow-up calls and meetings for the sales team. • Created and filed 3 new process documentation guides for onboarding. • Prepared and sent 8 client follow-up emails post-resolution. • Generated 2 lead reports and shared with the sales team. 47 os ha Exceeded 120 Exceeded or de 2. Key Metrics 2.5 hrs Met 10 15 Exceeded 90% 94% Exceeded Metric Target 40 CRM Records Updated 100 Response Time (avg) < 4 hrs Status Client Satisfaction © Follow-Ups Scheduled Vi ct ia O m Inquiries Responded To Achieved 3. Challenges & Solutions • Challenge: High volume of inquiries on Tuesday due to a product update announcement. → Solution: Prioritized urgent tickets first and used pre-approved templates to speed up response time. • Challenge: 3 CRM records had duplicate entries from a data import. → Solution: Identified and merged duplicates, flagged for future data entry review. 4. Priorities for Next Week 1. Complete onboarding documentation for 2 new clients — Sarah Mills and James Okafor. 2. Follow up on 5 unresolved tickets from this week. 3. Update CRM pipeline with new leads from the February marketing campaign. 4. Prepare monthly summary report for submission by 28 February 2026. 5. Notes & Observations Overall, this was a productive week. Client satisfaction scores remain high and all major tasks were completed ahead of schedule. Continued focus on CRM accuracy and fast response times will be key priorities moving forward.