Veronicah Ndung'u

Veronicah Ndung’u Executive Virtual Assistant Empowering executives with precision, proactivity, and purpose so you can lead, while I handle the rest. About Me I’m a skilled Executive Virtual Assistant with 4+ years of experience in administrative support, customer service, and project coordination across finance, tech, and insurance sectors. I specialize in calendar and inbox management, travel planning, and stakeholder communication—delivering streamlined operations and executive-level support with discretion. Proficient in tools like Notion, Asana, Slack, and Zapier, I’m passionate about creating efficient workflows and enabling teams to focus on what matters most while I handle the details behind the scenes. Resume| LinkedIn Education Maseno University Bachelor of Hydrology and Water Resources with IT 2016 - 2021 Woolf University Master of Business Administration 2024 - Present Technical Skills Calendar & Email Management (Google Workspace, Microsoft Outlook) Project Management Tools (Notion, Asana, Trello) Communication Platforms (Slack, Zoom, Google Meet) CRM Systems (HubSpot, Salesforce) Workflow Automation (Zapier, N8N, Cursor AI) Helpdesk Tools (Zendesk) Document Creation & Presentation (Google Docs/Sheets, Microsoft Word/Excel/PowerPoint) Travel Coordination Tools (Google Flights, TripIt, Booking.com, etc.) Data Entry & Management File & Records Management Social Media Management Basics (LinkedIn, Meta Business Suite) Soft Skills Organizational & Time Management Verbal & Written Communication Multitasking & Prioritization Attention to Detail Problem-Solving Discretion & Confidentiality Client/Stakeholder Relationship Management Adaptability in Fast-Paced Environments Team Collaboration & Cross-Functional Coordination Decision-Making Support Personal Skills Proactive & Self-Motivated Tech-Savvy & Quick Learner Professionalism & Integrity Emotional Intelligence Reliability & Accountability Calm Under Pressure Continuous Learner (e.g., currently learning French) Strong Work Ethic Cultural Sensitivity (experienced in remote and global teams) Service-Oriented Mindset Tools Project 1 Inbox Management Calendar Management Project 2 Project/Task Management Dashboard Zapier Automation Project 3 Communication Rituals Project 4 Travel Itinerary This travel itinerary showcases my ability to manage end-to-end travel logistics with precision and foresight. From coordinating international flights and visa requirements to curating personalized accommodation and activity schedules, I ensure seamless travel experiences that align with executive priorities and preferences. Work Experience Executive Virtual Assistant Athena | Remote | Oct 2024 – Present Efficiently support a global CEO through high-level calendar and inbox management, stakeholder communication, and travel coordination. Developed automated systems using Notion and Zapier that improved task tracking and cut manual follow-up by 30%. Regularly prepare board-ready reports and confidential documentation while facilitating hiring and HR processes. Executive Assistant Rafiki Microfinance Bank | Apr 2024 – Sep 2024 Oversaw executive scheduling and international travel logistics, achieving notable cost savings. Organized over 50 strategic meetings, improved calendar efficiency by 20%, and led the adoption of Notion for task management—boosting team productivity by 15%. Work Experience Cont’d Insurance Underwriting & Customer Service Healthwatch Insurance Agency | Mar 2022 – Aug 2023 Managed a high volume of policy applications with a strong focus on accuracy and turnaround. Delivered excellent customer support, achieving a 90% resolution rate and cutting claim processing time by 25%. Optimized logistics for field operations, resulting in reduced travel costs. Customer Service Representative CCI Global | May 2021 – Feb 2022 Provided multi-channel customer support in a fast-paced environment, consistently earning strong satisfaction ratings. Proactively handled escalations, collected feedback for improvement, and enhanced service delivery through efficient communication and follow-up. Client Testimonials "Working with Veronicah has been a game-changer. She manages my calendar, communications, and travel with such precision that I no longer worry about the details—I can focus on big-picture strategy. Her proactive approach, combined with her ability to anticipate needs before I even voice them, makes her an invaluable extension of my executive function. She's not just an assistant— she's a strategic partner." – CEO, Tech Startup | Remote (Athena Client) "Veronicah brought immediate value to our team with her exceptional organization and calm, solutions-oriented mindset. Whether coordinating cross-time-zone meetings or streamlining internal workflows with Notion and Zapier, she consistently exceeded expectations. Her professionalism and attention to detail make her one of the most reliable people I’ve worked with." – VP of Operations, Financial Services Firm | Nairobi, Kenya Thank you for visiting, and I hope you find inspiration in my work! Veronicah Ndung’u Contact Information Nairobi, Kenya --www.linkedin.com/in/verol-ndungu https://veronicahndungu.my.canva.site/