Udoh Peace

Virtual Assistant & Finance Professional Peace Iniobong Udoh Lagos, Nigeria About Me I am a dedicated Virtual Assistant and Finance Operations Professional with over 10 years of experience spanning Accounts Payable & Receivable, remote customer support, and administrative operations. I help businesses stay organised, financially accurate, and client-focused — delivering precise, reliable results without the need for micromanagement. Whether managing vendor payments, resolving customer concerns, or keeping inboxes and calendars running smoothly, I bring calm expertise and a proactive mindset to every engagement. Accounts Payable & Receivable Essential Skills & Tools for Financial Operations Success AP Functions I excel in invoice processing, verification, and vendor payments, ensuring timely and accurate management of financial transactions. AR Functions I handle customer invoicing and collections, maintaining account accuracy and ensuring prompt payment for services rendered. Reporting Support I provide aging reports and financial reporting support, helping businesses track their performance and maintain fiscal responsibility. Tools QuickBooks Online & Desktop, ZohoBooks Virtual Assistance Skills & Tools Email Management I ensure timely responses and effective communication by organizing inboxes and prioritizing emails for optimal workflow and client engagement. Calendar Scheduling I coordinate appointments and manage calendars efficiently, helping to optimize time and enhance productivity for busy professionals and teams. Administrative Support I provide comprehensive administrative services, streamlining processes and ensuring all essential tasks are handled with professionalism and attention to detail. Tools Google Workspace (gmail, calender, sheet, doc, slide, form), Microsoft Teams & outlook, Slack, Zoho, calendly, zoom Remote Customer Support Expertise in providing exceptional customer service solutions Multi-Channel Support I offer comprehensive support via email, phone, and chat, ensuring customers receive timely assistance through their preferred communication channels. Complaint Resolution My focus includes swiftly addressing and resolving complaints, fostering a positive experience that enhances customer satisfaction and loyalty over time. Customer History Management I maintain detailed records of customer interactions, enabling personalized follow-ups and effective strategies to improve retention and overall satisfaction levels. Tools Zendesk, intercom, livechat, slack, gmail, google sheet, microsoft outlook, HubSpot CRM, Zoho CRM, meltwater, sprout social Financial Reconciliation Bank Reconciliation Ensuring Accuracy in Financial Transactions and Accounts Credit Card Reconciliation I perform detailed bank reconciliations to confirm that financial records match bank statements, identifying discrepancies for prompt resolution. By reconciling credit card transactions, I ensure all charges are accurately recorded, which helps maintain financial integrity and accountability. Discrepancy Resolution My approach to discrepancy resolution involves thorough investigation and communication, allowing me to resolve issues efficiently and maintain trust with stakeholders (vendors & customers). Tools QuickBooks desktop & online, ZohoBooks, Google Sheets, Excel How can I assist? Let's discuss your business needs and goals