Virtual Assistant Finance Professional Portolio
Virtual Assistant
& Finance
Professional
Peace Iniobong Udoh
Lagos, Nigeria
About Me
I am a dedicated Virtual Assistant and Finance Operations
Professional with over 10 years of experience spanning
Accounts Payable & Receivable, remote customer support, and
administrative operations. I help businesses stay organised,
financially accurate, and client-focused — delivering precise,
reliable results without the need for micromanagement.
Whether managing vendor payments, resolving customer
concerns, or keeping inboxes and calendars running smoothly, I
bring calm expertise and a proactive mindset to every
engagement.
Accounts
Payable &
Receivable
Essential Skills & Tools for Financial
Operations Success
AP Functions
I excel in invoice processing, verification, and vendor
payments, ensuring timely and accurate management
of financial transactions.
AR Functions
I handle customer invoicing and collections,
maintaining account accuracy and ensuring prompt
payment for services rendered.
Reporting Support
I provide aging reports and financial reporting
support, helping businesses track their performance
and maintain fiscal responsibility.
Tools
QuickBooks Online & Desktop, ZohoBooks
Virtual
Assistance
Skills & Tools
Email Management
I ensure timely responses and effective communication
by organizing inboxes and prioritizing emails for optimal
workflow and client engagement.
Calendar Scheduling
I coordinate appointments and manage calendars
efficiently, helping to optimize time and enhance
productivity for busy professionals and teams.
Administrative Support
I provide comprehensive administrative services,
streamlining processes and ensuring all essential tasks
are handled with professionalism and attention to
detail.
Tools
Google Workspace (gmail, calender, sheet, doc, slide,
form), Microsoft Teams & outlook, Slack, Zoho, calendly,
zoom
Remote
Customer
Support
Expertise in providing exceptional
customer service solutions
Multi-Channel Support
I offer comprehensive support via email, phone, and
chat, ensuring customers receive timely assistance
through their preferred communication channels.
Complaint Resolution
My focus includes swiftly addressing and resolving
complaints, fostering a positive experience that
enhances customer satisfaction and loyalty over time.
Customer History Management
I maintain detailed records of customer interactions,
enabling personalized follow-ups and effective
strategies to improve retention and overall satisfaction
levels.
Tools
Zendesk, intercom, livechat, slack, gmail, google sheet,
microsoft outlook, HubSpot CRM, Zoho CRM, meltwater,
sprout social
Financial
Reconciliation
Bank Reconciliation
Ensuring Accuracy in Financial
Transactions and Accounts
Credit Card Reconciliation
I perform detailed bank reconciliations to confirm that
financial records match bank statements, identifying
discrepancies for prompt resolution.
By reconciling credit card transactions, I ensure all
charges are accurately recorded, which helps maintain
financial integrity and accountability.
Discrepancy Resolution
My approach to discrepancy resolution involves
thorough investigation and communication, allowing me
to resolve issues efficiently and maintain trust with
stakeholders (vendors & customers).
Tools
QuickBooks desktop & online, ZohoBooks, Google
Sheets, Excel
How can I assist?
Let's discuss your business needs and goals