Taniya Clayton

SHEILA MICHAELS - | E:-Orange, CA 92867 PROFESSIONAL SUMMARY SKILLS WORK HISTORY High-performing Senior Account Executive with expertise in pharmacy benefit management. A proven track record in business development, client retention, negotiation, and strategic planning. Effective communicator able to maintain long-lasting business relationships, lead teams, and deliver results internally and externally. Financial Reports Negotiation Public Speaking Product and Service Expertise Operations Account Management Strategic Planning Business Process Customer Service Forecasting Market Research Communicator Relationship Management Strategic Selling Key Account Management Leadership SENIOR ACCOUNT EXECUTIVE 03/2018 to CURRENT Express Scripts | Remote, CA  Partner with clients and consultants to set measurable goals, performance objectives, and increase membership  Manage a coalition of clients with 150K members; totaling $200M in drug spend  Analyze Client financials to recommend cost-effective solutions Negotiate contract renewals to support organizational growth and retention  Train and coach team of account manager and clinical account executives. focused on servicing accounts  Elevated account management by predicting potential competitive threats and outlining proactive solutions  Grew revenue through customer education of business solutions and product offerings  Strengthened customer relationships with proactive and collaborative approach ACCOUNT EXECUTIVE 04/2006 to 03/2018 Express Scripts | Remote, CA  Established process improvements to increase operational efficiency  Coordinated and delivered on-site and teleconference educational presentations on Healthcare Reform, retiree solutions, and clinical offerings  Developed and monitored client-specific strategic plans     Partnered with account managers that oversaw 65 accounts, to ensure client deliverables were met by deadlines Maintained high level of client engagement during merger Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions Developed deep knowledge of customer businesses and relationship to company objectives SENIOR ACCOUNT MANAGER 04/2000 to 03/2006 Medco Health Solutions/Systemed Group | CA  Facilitated and led annual performance reviews and benefit fairs  Managed the development, implementation, and execution of clinical programs, plan design programs, and specialty pharmacy programs  Created and developed action plans that engaged internal resources to improve client service  Organized client feedback and introduced streamlined process of replying to and rectifying complaints  Provided extensive support in sales, technical and business areas to key accounts EDUCATION CERTIFICATIONS TECHNICAL COMPETENCY AFFILIATIONS Bachelor of Arts | Communications California State University - Fullerton, Fullerton, CA  Registered Pharmacy Technician Microsoft Office, Word, Excel, Outlook, PowerPoint, CRM Software  Member of Toastmasters