Tae Ha Lee

July 2, 2020 Jonathan Tang Training and Quality Customer Experience Manager https://www.linkedin.com/in/jonathanmatthewtang/ To whom it may concern, This is a letter of recommendation for Tae Ha Lee, who was one of the original support members for Lime’s Juicer Support program. He has been an extremely helpful and strategic partner as Lime built its support programs and formulated a CX strategy. While his title reflects that of a support agent, Tae was so much more. He was leveraged as a subject matter expert in the training and onboarding process of new BPO’s and held many responsibilities of a team lead. Tae has always been dependable and open to accepting more responsibilities and facing new challenges. When Covid-19 affected our business, Tae single handedly supported the entire Korean market. In addition to quickly identifying underlying issues in our product, he also offered several recommendations to improve the overall customer experience and provided cultural insights of the local markets he supported. I would highly recommend Tae for any team lead position as he’s demonstrated a clear ability to work under pressure, adapt quickly to change, communicate effectively with peers and leadership, and offer constructive and helpful feedback to management on business improvements. I gladly look forward to any opportunity to work with Tae again in the future. Please feel free to reach out to me if you have any further questions about his responsibilities and experiences. Sincerely, Jonathan Tang