Surprise Bolajijohnson

Hello, I'm Surprise BOLAJIJOHNSON Executive Virtual Assistant & Customer Support Specialist View My Portfolio ABOUT ME I am a versatile Virtual Assistant with over four years of experience across diverse sectors, such as banking, education, media, and e-commerce. My expertise spans across executive assistance, administrative support, calendar management, email management, telemarketing, and customer support. Over the years, I have partnered with businesses to streamline operations and deliver measurable results, including: ● Time Savings: Streamlined administrative processes that saved clients an average of 30 hours weekly. ● Revenue Growth: Implemented targeted telemarketing and customer support strategies, contributing to a 20% boost in revenue. ● Customer Satisfaction: Enhanced communication and service delivery, improving client satisfaction scores by 15%. My mission is to provide personalized and well tailored support that aligns seamlessly with my clients core values and enables them drive business growth. EDUCATION -Olabisi Onabanjo University Bachelor of Education in English, 2018 -Alx Africa Certified Virtual Assistant, 2024 -Great Learning Academy Customer Relationship Management, 2023 -Hubspot Academy Certification in Search engine optimization (SEO), 2023 CERTIFICATIONS EXPERIENCE Virtual Assistant Functional Essentials Senior Executive Assistant Polaris Bank Limited May 2024 - Present July 2022 - March 2024 Executive Assistant Simple Magazine Telemarketer 3D Impact Marketing Limited March 2021 -March 2022 Customer Support Maxx Connection November 2018 -January 2019 March 2019-February 2020 SKILLS ● ● ● ● ● ● ● ● ● ● ● ● ● Email Management Calendar Mangement Appointment Setting Internet Research Administrative assistance Customer Support Lead Conversion Appointment Setting Telemarketing Executive Support Data Entry Cold Calling Project Management TOOLKITS ● Google Workspace ● Asana ● Lastpass ● Zendesk ● Canva ● Slack ● Clockify ● Calendly ● WeTransfer ● Notion ● Microsoft Powerpoint ● Zoom ● Airtable WORK SAMPLES CALENDAR MANAGEMENT ZENDESK MEETING AGENDA EMAIL INBOX MANAGEMENT RESEARCH AND DATA ENTRY TRAVEL PLANNING ASANA TESTIMONIAL Adedamola Edun CEO Simple Magazine “Surprise is incredibly proactive and reliable. Once given a task, she is fully committed to seeing it through to completion. She treated my business as if it were her own, ensuring everything was done efficiently and with exceptional dedication. I highly recommend her to anyone looking for a dedicated and results-driven professional’’. Work with me Email:-Mobile: -