Sophia Iwo

Sophia Iwo FREELANCE PROFESSIONAL REMOTE · WORLDWIDE Freelance Virtual Assistant · Data Entry Specialist · Customer Support · Data Reporting I help founders and small businesses run smoother — remotely, accurately, and without the back-and-forth. Aba, Nigeria | Available for Remote Work Worldwide preencoded.png About Me I'm a freelance professional based in Aba, Nigeria, specialising in virtual assistance, data entry, customer support, and simple data reporting. I work with founders, startups, NGOs, and small businesses who need reliable remote support — someone who gets things done without constant hand-holding. My edge is the combination of sharp written communication, What I Bring • Sharp written communication • Careful, accurate data handling • Independent work across time zones • Early problem flagging • First-time accuracy, every time careful data handling, and the discipline to work independently across time zones. I don't just complete tasks — I communicate clearly, flag problems early, and deliver work that's accurate the first time. The clients I work best with are remote-first teams and solo founders who need an organised, dependable person in their corner. preencoded.png Skills & Tools A full-stack remote professional toolkit — from admin operations to data analytics and customer support. Admin & Operations Analytics & Data • • • • • • • • • • Virtual assistance & executive support Calendar and inbox management CRM setup and data entry Scheduling, task coordination Notion, Airtable Data entry and validation Excel & Google Sheets Pivot tables, data cleaning KPI reporting & dashboards Google Looker Studio (in progress) Customer Support Tech Tools • • • • • • • • • • Email and live chat support Ticket management & resolution Clear written communication CRM tools: HubSpot, Freshdesk Intercom Google Workspace (full suite) Canva, Trello, Notion Zapier / Make (automation) HubSpot CRM (free certified) Airtable, Freshdesk preencoded.png Who I Work With I partner with remote-first teams and individuals who need a reliable, organised professional in their corner — without the overhead of a full-time hire. Early-Stage Founders & Startups 1 Founders who need backend support to stay focused on growth — inbox management, scheduling, documentation, and operations handled seamlessly. SaaS Companies 2 3 4 SaaS teams needing reliable backend support — data entry, CRM management, customer communication, and reporting without the noise. NGOs & Nonprofits Nonprofits managing programs and data who need accurate records, clean spreadsheets, and professional communication support. Small Businesses & Agencies Small businesses and agencies needing reliable remote ops — all professionally documented, all delivered on time. preencoded.png FEATURED WORK Data Operations Role: Data Entry Specialist & Reporting Assistant Clean Data, Clear Decisions Impact • Organised and cleaned large Reduced reporting prep time and spreadsheet datasets for improved data accuracy for business use downstream decisions. Clean inputs Built simple reporting templates mean confident outputs — every to surface key metrics weekly time. • • Standardised naming conventions and file structures across shared drives • Flagged data inconsistencies before they reached decision- Tools Used Excel · Google Sheets · Google Drive · Pivot Tables · Data Validation makers preencoded.png FEATURED WORK Virtual Assistance Role: Remote Virtual Assistant The Support Layer Every Busy Founder Needs Inbox & Email Management Scheduling & Coordination Managed founder inboxes and drafted professional email Handled scheduling, meeting coordination, and follow-up responses that reflected the brand voice accurately. tracking so nothing fell through the cracks. Documentation & SOPs Research & Summaries Maintained SOPs and team documentation in Notion — Handled research tasks and compiled findings into clean, structured, searchable, and always up to date. actionable summaries ready for decision-making. Impact: Freed up founder hours per week and kept operations running without micromanagement. preencoded.png FEATURED WORK Customer Support Role: Remote Customer Support Representative Support That Feels Human, Not Scripted • • Handled inbound customer queries via email and live chat Resolved complaints and escalations with a calm, professional tone Channels & Tools Email Support Professional, on-brand responses Live Chat • Tracked ticket volumes and resolution times using CRM tools Fast, clear, human replies • Maintained consistent brand voice across all written communication CRM Tracking Impact: Maintained high response quality and customer satisfaction through clear, timely communication. HubSpot, Freshdesk, Intercom preencoded.png What Makes Me Different Three proof pillars that set Sophia apart from the average remote hire. Written Communication Independent Worker Accuracy & Attention to Detail Clear, professional, and human. Every I don't need babysitting. I understand the Whether it's entering 500 rows or writing a email, message, and report I send reflects task, ask the right questions upfront, and client-facing message, I check twice well on the business I'm supporting. No deliver without chasing. Remote-first by before I submit. Accuracy isn't a bonus — typos, no ambiguity — just clean, nature, not by circumstance. it's the baseline. confident writing. preencoded.png Certifications & Tools in Progress Continuously building skills to stay ahead of what remote teams need most. HubSpot CRM 1 Free certified — CRM setup, contact management, and pipeline tracking. 2 Google Looker Studio In active development — building skills in data visualisation and dashboard reporting. 3 4 Google Workspace Full proficiency — Docs, Sheets, Drive, Gmail, and Calendar for daily remote operations. Zapier / Make Automation in active development — connecting tools and reducing manual work for clients. Sophia is committed to continuous learning — always adding tools that make her clients' operations faster and smarter. preencoded.png Ready to Work Together? I'm currently available for remote freelance and contract engagements. Let's talk — no lengthy back-and-forth, just clear communication and results. Email- LinkedIn linkedin.com/in/sophia-iwo Phone Location - Aba, Nigeria — Remote Globally Instagram instagram.com/sophia.iwo "I don't just complete tasks — I communicate clearly, flag problems early, and deliver work that's accurate the first time." — Sophia Iwo preencoded.png