Shannon Mossner

1. TOLLFREE #: - Thermospas Build the best hot tubs and spas to fit your budget and needs. ThermoSpas offers lifestyle, health and exercise spas that are built to last.Ask about options, costs (as per TV commercial Spoke to agent over the phone she did not give name. Was polite took my information and was told that an agent would call me back andI would get information in an email. Was unable to answer any questions. 2. Medicare Maximum Benefits- You or a loved one is approaching Medicare age, you'd like to learn about supplemental insurance offer, as you saw on TV, to get more coverage. Spoke agent his name was Montego didn't know any answers to my inquiries and seemed as if he wanted the call to end .I was told I would get a return call on Monday. No follow up call was made. 3. Angel Care Senior Insurance - This is an insurance for seniors assisting with the very somber issue of covering eventual funeral expenses. Does the agent explain the offer well while being very compassionate and delicate about the sensitive issue? If you are under 65 (this is a generic message no one is looking at your picture and wondering ! ;) you should say you are calling about a parent. I spoke to an agent no name given in the beginning of call she was polite and new what she was doing and talking about .She had to transfer to a licensed agent by the name of Shannon I explained I needed quote I Was getting quotes for my mother in law for her mom he was great on the phone perfect disposition.Agent was knowledgeable and try to give me the price she could. 4. Consolidated Credit-, Toll Free:- You have more then 10k in credit debt..pick a number..ask how they can help as per their tv ad. Gave automated voicemail my information .Never spoke to a live person. . 5. Tax Resolvers - You have a specific tax debt amount over $10,000 give a matching explanation to past tax calls, same name, etc.. Please compare the handling of this call to other tax calls you made for us. Reached voicemail to have the call returned did not speak to anyone only voicemail. 6.ASPCA American Society for Prevention of Cruelty to Animals- Please review this web site: https://www.aspca.org/ This call is to test how operators responding to viewers who just saw a TV commercial about donating to the organization are interacted with by telephone agents. You'll show a possible interest in donating to the organization (which also means ''joining the organization''). You may have questions about it and or how your donation is used. You might want to know what joining the organization entails and what you might benefit from as a member if you sign up. We want to know if the agent increases your likelihood to want to donate to this organization or if they left you're less likely or lukewarm. I spoke to Evon she was polite but had some trouble with her script but she tried to answer question she explained the benefits and she took my information to send me information on the membership packages .I would donate given the information i got from the agent. 7 .TaxR2 - Yet another tax client during our busy tax season.You should state tax burden over $15,000 and ask how they can help you,as advertised on the TV commercial you saw. Contrast this service to other tax related calls you made please. Called the number during the mid afternoon but was unable to reach anyone i got there voicemail and I left a message. No follow up call received. 8. Back and Knee- If you suffer from back or knee pain, whether from arthritis or injury you may benefit greatly from a brace. you are calling to find out more about this product, costs and benefits . as always in response to the tv ad. I spoke to agent she was hard to understand she didn't give her name or explain about the brace i was inquiring about. I Was asked for my card insurance card I explained I didn't have insurance she ended call I felt I was given no chance for more information or alternatives . 9. Bathwraps DD- You saw the TV ad and are interested in the product. You use only number typed (not shown on video) Spoke with an agent never gave name bad attitude would not answer question on dealer and was unable to answer simple questions. Was not knowledgeable of product he was selling. 10. Ventilation - freshdryhome.com You are stating you are interested in this product for your home. Spoke to Erika she was polite took my information and is having an agent call me back on Monday to go over product with me. .She didn't answer any questions but was very helpful. 11. Save the Children- You are interested in sponsoring the work of Save the Children after seeing their tv commercial. Please google the organization if you are unfamiliar with it. Asks about ways of donating, how your donation helps, etc. Please complete the calls by the end of this Saturday (February,the 4th ) Calls may become invalid after this point. Feel free to contact me if you have any questions. Thank you Could not get through line is currently being updated