Savannah Carmen Concha

PORTFOLIO SAVANNAH CONCHA SELECTED WORKS 2023 CX EXPERT Data-Driven Excellence: Unveil the Potential of Your Customer Service with Savannah Concha SAVANNAH CONCHA SELECTED WORKS 2023 SEO WRITER SOME POWERFUL WORK TOOLS I’VE USED THE PAST YEARS GROWTH IN THE CX INDUSTRY During my tenure as a Customer Service Representative at MeUndies from 2018 to 2019, I played a pivotal role in ensuring a positive and seamless experience for our valued customers. As a frontline representative, I engaged with customers through various channels, including email and chat support, addressing inquiries, resolving concerns, and providing product information. My responsibilities included handling customer orders, processing returns and exchanges, and managing shipping-related queries. I demonstrated a deep understanding of MeUndies' product line, policies, and procedures, allowing me to provide accurate and helpful information to customers. Furthermore, I conducted training sessions for the entire team on critical aspects such as Brand Voice, Empathy, and Grammar. This not only ensured uniformity in customer interactions but also contributed to a team culture that prioritized both excellence and empathy. GROWTH IN THE CX INDUSTRY The evolution of my position to Senior Quality Assurance Analyst marked a phase where I played a vital role in bridging communication between agents and customers. My responsibilities included interpreting quality assurance progress to drive continuous improvements, collaborating closely with the CX Trainer in onboarding and training new hires, and pioneering initiatives like GraderQA to identify and implement opportunities for improvement. GROWTH IN THE CX INDUSTRY The impact of these training initiatives was evident in the team's enhanced ability to embody the MeUndies brand, tailor interactions to individual customer needs, and respond with genuine empathy. Customer feedback reflected an improvement in the overall quality of service, with an increase in positive sentiments and customer satisfaction metrics. By spearheading these training programs, I not only elevated the skills of the customer service team but also contributed to a culture that prioritized brand consistency, personalized customer experiences, and genuine empathy. These initiatives played a crucial role in reinforcing MeUndies' commitment to providing a best-in-class customer experience. MORE CLIENT FEEDBACK SEO CONTENT 10 POSHMARK SHOPPING TIPS TO SAVE MORE ONLINE PRIVACY BEST PRACTICES FOR 2023 WHAT IS EDGE AI AND HOW DOES IT WORK? FASCINATING 2023 WEB SCRAPING TRENDS: A FUTURISTIC VIEW BY EXPERTS CLINK THE LINK TO VIEW THE SAMPLE ARTICLE Note: These articles may or may not have been posted on TechJury. Rest assured, the above contents are originally written by me. If you wish to see more of my work, I’d be more than happy to share them with you! 2023 GET IN TOUCH SAVANNAH CONCHA SELECTED WORKS 2023 CX EXPERT From words to results, boost your business with expert customer service support. You may reach me at-or-. SAVANNAH CONCHA SELECTED WORKS 2023 SEO WRITER