Training Manual
RLD
Reporting to: Riaan Langford
RLD Communication:
ALL COMMUNICATION from staff: will be sent ONLY to Nevash & Sammy
ALL COMMUNICATION from Riaan: will be sent ONLY to Nevash & Sammy
Sammy will get two phone calls per day, handing over on speed dial 16073. If phone is off, leave a
voice message: Info to be provided: Number of trucks outstanding, who is off duty, who is on duty
and number of units in cage.
If Sammy is on leave this practise will be done with Nevash speed dial 16053
Also note that if an instruction was given on email from Sammy or Nevash, this will count as the
first step in discipline.
Also note that all emails will be answered within 4 hours of it being sent.
Working Times:
Monday to Friday
Dorah & Leonard: 07h00 to 16h00 STRICTLY, which means you WILL attend 08h00 Meetings on
Monday Mornings Boardroom 3 WITHOUT delay.
Phila & Joe: As the shifts are dictated. (07h00 to 16h00 and 15h00 to 23h00) STRICTLY, which means
you WILL attend 08h00 Meetings on Monday Mornings Boardroom 3 WITHOUT delay. (not Joe)
Nicholaas & Driver & Crew: As stipulated by Sammy. (07h00 to 16h00) STRICTLY, which means you
WILL attend 08h00 Meetings on Monday Mornings Boardroom 3 WITHOUT delay.
Saturdays:
All staff will book half day off on Educos / Ebutsi Leave form; 2 x half days per month ONLY on
Saturdays.
These days will be sent to Sammy / Nevash on the first week day of the new month i.e: Monday 1st
September 2014.
Responsibilities
Nevash
Ga -Rankuwa
Auctioneer – Sammy/ Nevash
Supplier Repair – Dorah
Supplier Delivery RTM - Dorah
Supplier Collection RTM – Leonard
Onsite Picking List - Nevash
Stock Take - Sammy/ Nevash
4147 - Sammy/ Nevash
Sammy
Audit Trails - Nicholaas
Auctioneer – Sammy/ Nevash
Onsite - Leonard
Vehicle - Nicholaas
QA – Phila & Joe
Stock Take - Sammy/ Nevash
4147 - Sammy/ Nevash
Bedding - Leonard
QA Admin - Nicholaas
4147 Transaction Responsibilities
Only Nevash Sammy & Riaan To do transactions on 4147
All Auctioneer paperwork to be given to Nevash & Sammy
This includes:
Purchase orders
GRV’s
Adjustments
PODs
Staff Responsibilities:
All Planning will be SOLELY the responsibility for DORAH
All Collections will be SOLELY the responsibility for Leonard
Leonard
Onsite 1
Inspection before repair
Inspection Document
Quote
Sammy to create P/O
2) Inspection after repair
2.1 Inspection Document
2.2 Invoice
2.3 Sammy GRV + Adjustment
3) Bedding
3.1 List for picking
3.2 Feedback on Pick List
3.3 Create orders , Store , Supplier
3.4 Follow up GRV + POD
3.5 4147 Documents , to provide to Sammy to create build for Audit Trial
4) All RTMS to be done
4.1 4147 RTMS
Leonard create order to 4147
Follow up on TMS and picking
Check stock + Sign off dispatch note and hand to (Nevash / Sammy)
4.2 Nevash Sammy to GRV , ADJ , RTM and hand to Leonard for supplier to sign document
4.3 Leonard to Scan and save on Shared folder with the following information Copy of Drivers +
Vehicle Reg + RTM \\-\transformers
Nicholaas
1) 4147 Audit Trial
Print
Consolidate
Sign off by Sammy (daily)
Monday for Riaan to sign off
2) Vehicle - Daily inspection sheet.
2.1 Fill bakkie up everyday no matter how short the trip was , last stop before coming back
to DC
2.2 All booking via mail to Nicholaas, copy Sammy + Nevash
3) Daily admin
3.1 Data Base extract twice a day
3.2 Cage inspection twice a day
3.3 Oversee Touch up cage
3.4 Booking for next day of Bakkie
Dorah
1) Supplier Schedule ( Week in advance on Friday 12pm deadline for following week) Always Copy
Nevash + Sammy + Riaan
Follow up on planning RTM + Repairs
Send a mail with stock POD’d and if rejected with reason codes , and loop closed
with RET GRV
Work close with the transport department with stock on deck
Quotes to provided to Nevash + Sammy for Purchase order
Follow up on collection / GRV and provide invoice to GRV into 4147
Adjust process will be followed
QA’s
1.
2.
3.
4.
5.
6.
Upon coming on duty, do a cage inspection and handover.
Always follow-up on the occurrence book for new instructions from Sammy.
Sign on duty in the O/ Book
Quality check: All delivery as per the QC handbook.
1 x AORCD sticker to be on every single damaged unit
1 x RLD sticker ie. supplier repair on every unit.
All endorsements, on VAS & in 302.
QA to ensure that all touch-up units will be repaired in the shortest time possible.
7. QA to ensure that the GREEN LIGHT suppliers are NEVER booked on any other liability, other
that SUPPLIER DEFECT.
8. GREEN LIGHT Suppliers are:
Quality check per unit
“No unwrapping required”
The below suppliers agreed to the “ no unwrapping process” and reasonable damages will
be taken as supplier
defect/damage unless it is obvious handling abuse. This process is applicable throughout
the entire
Supply chain Network.
.
Work is in progress with other suppliers and updates will be sent as and when confirmation
is obtained.
It is important to note that any customer rejection will be accepted as supplier defect,
provided that it can be reasonably be regarded as such. This does not provide the 3PL’s
with an opportunity to relax on handling, loading, offloading, transporting, securing, etc.
requirements to protect the integrity of the merchandise.
Repair costs will still be allocated to the applicable 3PL if it is found that the damage is being
caused by the 3PL, so if anything, we need to be even more circumspect with the handling of
merchandise.
All 3PL operations, DC’s, primary transport and secondary transport as well as GRA and RLD
are to be made aware of the agreement with these suppliers.
It also needs to be ensured that supplier defects can be made available to the suppliers as
quickly as possible so that repairs, where required, can be effected as quickly as possible.