Ruth Okoli

Hello I'm Ruth I am a Customer Service Representative. Welcome to my Portfolio One reason I love my job is because it gives me the opportuinity to meet and help people virtually. This in turn helps me develop my communication skills and become more empathetic. My Skill And Expertise Customer Service and Support Empathetic Listening Email, Phone and Chat Support. My Work Experience Over the years during my career, I have worked with companies and had to handle various tasks. These includes responding to customer enquiries and resolving customer issues based on the company policies and doing my best to meet customer needs. I have also been exposed to a number of tools and softwares to streamline my workflow as a Customer Service Representative. Working with tools like Freshdesk, Hubspot and Zendesk has further helped me become more proficient working remotely. Here, I helped raised a Ticket for a Customer who had problems with our product. Hubspot is an all encompassing tool. It gives businesses ALL they need to manage their customers and their business completely. After my onboarding. I quickly created my profile on Freshdesk for easy identification and assigning of tasks. Internal communication tools like Slack and Whatsapp also come in handy. This is to keep everyone in the team up to date and no one is left behind. Tools are essential to succeed as a remote worker...... Other tools that have proved helpful to my workflow includes Zoom and Google Meet for Scheduled meetings. Google Suite And Microsoft Office tools for Spredsheets, Slide presentations and Word documents. I love new opportunities to develop my skills and add to my experience. Thank you -