Ruth Chinedum

Ruth Chinedum Enugu | --| http://www.linkedin.com/in/ruth-chinedum I am an experienced customer service officer and sale specialist with over 8 years of proven success in enhancing customer satisfaction and driving sales growth. My background in both sales and customer service has helped me build strong customer relationships and understanding their needs allows me to provide tailored solutions that foster loyalty and repeat business. I am dedicated to delivering exceptional service and support ensuring a seamless experience for every client. My ability to analyze sales data identify trends enables me to develop effective strategies that maximize revenue. As a reliable and skilled professional, I am the perfect choice for any organization seeking a customer service officer and sales specialist who can navigate complex challenges while prioritizing customers need and contributing to overall business success. EXPERIENCE Digital Outreach / Sales Support Mar 2024 Plant Candy ➢ Conducts digital outreach via email, social media and LinkedIn to generate and nurture qualified leads, ➢ Supports the sales team by managing CRM data, tracking pipeline, and ensuring smooth follow-up with prospects. ➢ Generates leads for targeted email marketing campaigns, achieving a notable increase in engagement rates through platforms like Apollo.io. ➢ Prepares sales materials, proposals and reports to support conversion and client engagement. ➢ Builds and maintain relationships with potential customers, partners, and influencers to expand market reach. Sales Representative (Telemarketing) May 2023 - Feb 2024 Cybersync Technologies. ➢ Conducted outbound calls to prospective customers to promote product and services, generate leads, and drive sales. ➢ Engaged potential Clients with persuasive communication to identify their needs and provide suitable solutions. ➢ Maintained accurate records to calls, leads, and customer feedback in CRM systems. ➢ Followed up on warm leads and existing customers to encourage repeat business and referrals. ➢ Exceeded daily and weekly sales and call target while maintaining excellent customer service standards. ➢ Collaborated with the sales and marketing teams to refine outreach strategies and improve conversion rate. Customer Service Officer Sep 2017 - April 2023 United Bank for Africa | Lagos ➢ Delivered exceptional customer service, achieving a 95% satisfaction rate through effective problem resolution and attentive communication. ➢ Assisted customers with banking needs, from account setup to transaction issues, ensuring compliance with policies and fostering trust. ➢ Promoted and cross-sold bank products, resulting in a 10% increase in product uptake by identifying customer needs and matching them with suitable services. ➢ Maintained accurate records of customer interactions to facilitate issue resolution and improve overall service quality. ➢ Utilized CRM tools to streamline processes and enhance customer relationship management. EDUCATION Biology Education Enugu State University of Science and Technology, Nigeria CERTIFICATIONS Udemy Course Completion Certificate | Udemy Sep 2018 - Apr 2022