Rozie Michelle Delima

Rozie Michelle Delima Creative Work Portfolio Rozie Michelle GET TO KNOW ME Hi! My name is Rozie, I help professionals & business owners manage their ecommerce stores & social media presence, build brand identity for their product, and effectively boost their sales through Social Media Marketing. In my 6 years of freelancing journey, I've learned to master skills relating to customer support, general-admin to executive assistance, social media management, Ecommerce and its operational aspect. Education CAPITOL UNIVERSITY Cagayan de Oro City Bachelor of Science in Nursing SY 2007 - 2011 REGISTERED NURSE PRC Registration No- XAVIER UNIVERSITY HIGH SCHOOL Cagayan de Oro City SY 2003 - 2006 Work Experience BENTAPOLIS April 2019 - Nov. 2021 Social Media Marketing Manager Planning and managing marketing campaigns that promote the company's brand & products Maintaining Social Media Presence by regularly posting in all SMM platforms Managing budget on promotions & advertisements Keeping track of the campaigns' data & KPI Stay up-to-date with digital marketing trends andnew channels and strategies to keep us ahead TODAY'S TREND PH April 2019 - Nov. 2021 Ecommerce Operations Executive Ensures the day-to-day operations Collaborates with the Warehouse Manager to perform regular inventory audits Manages fulfillment and shipping process Manages third-party vendor relationship &coordinate monthly or quarterly meetings Implements end-to-end eCommerce solutions toensure seamless operations Work Experience AUMNIE (HONG KONG) March 2017 - November 2019 Customer Support Specialist Provide top-notch customer experience with excellent communication skills Respond to customer queries in a timely and accurate way, via phone, email or chat Analyze and report product malfunctions Update our internal databases Product listing & optimization Order processing & Inventory Checklist Doing Social Media Postings E-mail management Scheduling appointments WEB STEPUP | MIND SHEEP June 2016 - February 2017 Junior Digital Marketing VA Assisting the Marketing team with promotional campaigns and events Performing administrative tasks Conducting market research and developing effective marketing strategies Creating engaging and SEO friendly content Researching on latest market trends and keywords Drafting marketing emails Analyzing and tracking KPI metrics Skills & Abilities ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ SOCIAL MEDIA MANAGEMENT FACEBOOK ADS MARKETING PRODUCT BRANDING MARKET RESEARCH E-COMMERCE / DROPSHIPPING SHOPIFY STORE MANAGEMENT DETAILED PRODUCT LISTING BASIC SEO & LINK BUILDING CONTENT WRITING GRAPHIC DESIGN EMAIL MANAGEMENT CUSTOMER ADMIN SUPPORT EXECUTIVE VIRTUAL ASSISTANCE MEDICAL VIRTUAL ASSSISTANCE Projects & Clients I've Worked with E-commerce Operations CLIENT: TODAY'S TREND PH Ensures the day-to-day operations Work with direct reports to execute the accurate processing of orders Manages fulfillment and shipping process Collaborates with the Warehouse Manager for the regular inventory audits Manages third-party vendor relationship & coordinates monthly meetings Implements end-to-end eCommerce solutions to ensure seamless operations KPIs, report setup & follow up Social Media Marketing CLIENT: BENTAPOLIS Planning and managing marketing campaigns that promote the company's brand identity Maintaining Social Media Presence by regularly posting in all SMM platforms Work with copywriters and designers to ensure content is informative and appealing Building brand awareness by engaging relevant influencers Managing budget on promotions & ads Keeping track of the campaigns' data & KPI Stay up to date with latest social media best practices and technologies Provides short- and long-term market forecasts and reports Social Media Management LANUZA SURF CO. (COMMUNITY) KETOWHITE ORGANICA (BRANDING) Design and implement social media strategy to align with business goals Set specific objectives & ROI reports Generate, edit, publish and share engaging content daily Monitor SEO and web traffic metrics Collaborate with other teams to ensure brand consistency Communicate with page followers Implement brand awareness Stay up-to-date with current trends, design tools, and applications Junior Digital Marketing CLIENT: WEB STEPUP Developing & planning marketing strategies alongside with my senior marketing manager Plan, execute, and measure experiments and conversion tests Implement email marketing campaigns Monitoring Google Analytics to analyze website traffic and make recommendations Identify trends and insights, and optimize spend and performance based on the insights Maintaining social media presence across all digital channels General Admin / Customer Support CLIENT: AUMNIE HONG KONG Answer customer inquiries about our products and brand via phone or e-mail Assist clients on order-on-line process Deal with orders in the back office and liaise with logistics Follow-up on all customer requests Manage ongoing customer relationships by utilizing our CRM tools Assist customers with after-sales service issues Maintain and update regular client correspondence Executive / Medical Virtual Assistance CLIENT: DR. WILLIAM ROSS, MD. Planning & scheduling meetings, conferences, and travel Answer telephone calls Making travel arrangements including flight and hotel bookings Drafting letters and documents; collecting and analyzing information; initiating phone calls on their behalf Filling out forms, & paperwork Email management Medical Transcription Conducting research on various topics EMAIL- MOBILE (- SKYPE- Let's Work Together LINKEDIN www.linkedin.com/in/roziemichelle/