Roseline Ladi Benu

Professional Portfolio of Roseline Ladi Benu Contact Information: Location: Abuja, Nigeria Phone:- Email:- Professional Summary: A dedicated professional with a robust background in administrative support, customer service, legal operations, data entry, and English as a Second Language (ESL) training. Possesses excellent communication, organizational, and problem-solving skills, combined with a passion for contributing to the success of teams and organizations. Experienced in fostering strong relationships, managing data, and delivering quality service in dynamic and fast-paced environments. Key Skills: Administrative Management: Skilled in organizing schedules, maintaining records, and preparing detailed reports to ensure efficient office operations. Customer Relationship Management: Proven ability to engage with diverse clients, resolve concerns, and deliver exceptional service. Cold Calling: Proficient in making effective outbound calls to potential clients and meeting lead generation targets. Time Management: Adept at prioritizing tasks and meeting deadlines to achieve organizational goals. Effective Communication: Excellent verbal and written communication skills to liaise effectively with stakeholders. Legal Documentation: Experienced in drafting legal documents, contracts, and advisory opinions. Data Management and Entry: Proficient in maintaining data accuracy and generating actionable insights. ESL Training: Skilled in designing and delivering effective English language instruction to non-native speakers. Professional Experience: Specialty Life Insurance (Remote) Cold Caller | Appointment Setter, Customer Care 2024 – Present Made outbound calls to potential clients, effectively promoting insurance services. Qualified leads by gathering client information and assessing their needs. Transferred qualified leads to licensed advisors, contributing to successful sales. Resolved customer concerns with professionalism, fostering trust and satisfaction. Consistently exceeded monthly lead generation and call volume targets. Benjosh Limited (Abuja) Company Secretary 2019 – 2022 Managed customer inquiries and complaints, ensuring satisfaction and resolution. Prepared detailed reports and maintained accurate records of meetings. Scheduled appointments and generated leads for the sales team. Analyzed customer feedback to enhance service delivery. Contributed to team efforts by delivering results on key organizational goals. Deo Hills Attorney and Solicitors (Lagos) Legal Officer 2018 – 2019 Drafted legal documents, including contracts and court processes. Conducted legal research and collaborated with counsel on case strategies. Represented clients in court by drafting and presenting motions. Provided clients with advisory services tailored to their legal needs. Maintained exceptional client relationships through professional and timely support. Freelance ESL Trainer English as a Second Language (ESL) Trainer 2016 – Present Designed and implemented customized English language curricula for non-native speakers. Conducted interactive sessions to improve language proficiency in speaking, writing, and comprehension. Evaluated learner progress and adapted teaching strategies to meet individual needs. Fostered a supportive learning environment to enhance student confidence and engagement. Education: Barrister at Law Qualifying Certificate (BL) Nigeria Law School, Yola Campus, Adamawa State 2017 – 2018 Bachelor of Laws (LLB) University of Abuja 2010 – 2016 Key Achievements: Successfully met and exceeded targets in customer engagement and lead generation. Enhanced organizational efficiency through meticulous record-keeping and administrative support. Strengthened client relationships, resulting in increased satisfaction and loyalty. Drafted high-quality legal documents, supporting favorable outcomes for clients. Successfully trained non-native English speakers, improving their proficiency and confidence. Certifications and Training: Customer Service Excellence Training Time Management and Organizational Skills Workshop Sales and Negotiation Masterclass ESL Teaching Certification Personal Statement: I am committed to delivering excellence in every professional endeavor. My diverse experiences have equipped me with the ability to adapt, learn, and contribute meaningfully to organizational goals. I am passionate about leveraging my skills to support impactful initiatives. References: Available upon request. Thank you for reviewing my portfolio. I look forward to the opportunity to contribute my expertise to your team.