Roberta Greaves

- - https://www.facebook.com/virtualsolutionsbb https://www.instagram.com/virtualsolutions.bb BUSINESS SUMMARY Don’t fear Virtual Solutions is here with the newest, most cutting edge ways to help! We take the time to learn the ins and outs of your unique business needs, and are here to assist in a myriad of ways. Virtual Solutions provides entrepreneurs, small businesses and business professionals with critical administrative and management support, virtually. We know it can be time consuming and confusing to stay organized and up-to-date in today’s fast paced digital world. Now, more than ever it is most critical to stay current in all of the rapidly changing aspects of technological advancement. Whatever you can’t, won’t or don’t have time to do, is exactly what we are here for. Free up valuable time to do the things in your business that only you, THE BOSS, can do. OUR SERVICES VIRTUAL CONTENT • • • • • • • • Data Entry & Updating Document Creation Social Media Posting Online Research Presentation Materials Social Media Content Digital Documents Corporate Flyers VIRTUAL ORGANIZATION • • • • • • • • Email Management File Organization Calendar Management Bookkeeping Order Processing Inventory Management Client Relations Appointment Scheduling POLICES & PROCEDURES Business Hours We are available Monday to Friday from 9:00am to 5:00pm. Anytime outside the standard hours can be negotiated separately. Communication Digitally connect with us via: • • • Email (preferred) Whatsapp Skype • • Zoom Slack Programs/Software Below is a list of programs we use to get the job done. Please note that this list is not exhaustive. • • • Microsoft Office (Word, Excel, PowerPoint, Outlook) Dropbox & Google Drive (cloud storage) Toggl (time tracking) • • • LastPass (password management) Asana/Slack (project management) TeamViewer (remote access) pg. 0 Billable Hours Any agreed upon services, including scheduled telephone, Skype or Zoom calls, are considered billable hours. Unused monthly retainer hours can be rolled over to the next month. These rollover hours expire in 30 days. Invoicing & Payment Virtual Solutions will e-mail an invoice at the beginning of the month for the hours worked in the previous month. Payment is due 15 days from the invoice date. Outstanding invoices will incur a 1.5% late payment fee. Payment Methods • • PayPal Payoneer • • Direct Debit Wave Accounting Referral Bonus If an existing client refers a new client, we will apply a 20% discount on the referring client’s next invoice. This discount will be applied after the new client’s first payment. Holidays & Absences We are unavailable for work on the following public holidays. With regards to unavailability due to vacation clients will be notified 30 days in advance. • • • New Year’s Day Memorial Day Fourth of July • • • Labor Day Thanksgiving Day Christmas Day Privacy & Confidentially We attach great importance to your privacy. Client information will never be disclosed, loaned, leased, rented or sold to third parties, or made public without the client’s permission, unless we are legally obliged to do so. The data and information we receive will therefore only be used to optimize and/or improve the services that we offer. Agreement & Termination As part of the virtual assistant/business relationship, we ask clients to sign an agreement to protect the working relationships. Either party is free to terminate the working relationship at any point, with the understanding that the business will be billed for any completed work or unpaid costs. FREQUENTLY ASKED QUESTIONS Wha t is a Virtua l Assista nt? Virtual assistants (VA) are skilled professionals who provide administrative, technical or creative support to businesses, entrepreneurs and business professionals, remotely. Benefits of hiring a VA. • • Access to cutting edge technology Increases productivity & efficiency • • Save time and money Flexible working hours • No employee responsibilities Not sure if hiring a VA is right for you? If you are still hesitant but genuinely interested, you can request the free two (2) hour trial that we offer, or just start with the hourly rate. This time can be used in any way you wish, so it’s a good idea to start thinking about your needs NOW.