Richel Dayaganon Beronilla

Richel Beronilla Virtual Assistant/Customer Service 01 My Journey Richel Beronilla Virtual Assistant/Customer Service 13 years of experience I am a seasoned customer service professional with over 13 years in the BPO industry, known for my organizational skills, attention to detail, and commitment to excellence. Whether you need service assistance with daily operations, project management, or specialized tasks, I’m here to help. My flexible and adaptable approach allows me to quickly adjust to your unique needs and preferences. 02 I began my career as an agent, quickly advancing to a Subject Matter Expert and then to Team Leader, where I demonstrated my ability to lead teams and optimize operational performance. My expertise spans bank reconciliation, email management, and delivering outstanding customer service experiences. As a trained educator, I bring strong communication skills, a capacity for swift learning, and effective task prioritization, consistently driving efficiency and achieving results. I am eager to bring my proven skill set and leadership to your team, making an immediate and positive impact. Why I switched to a home-based job I have vision of maximizing my time with my family and evangelism. Travel to and from work would cost me a lot of time which I could spend on other things that really matter. 03 What I can do for you Team Management Bookkeeping Customer Supoprt Providing guidance and instruction to team members to achieve the desired result as a team, making sure each team members understands their roles and their impact to the company as front liners. Assisting small-medium business owners in managing cashflows (account receivables and account payables) through QuickBooks and closing their books at the end of every financial year. Assisting customers through dfiferent channels such as phone, email, or chat and delivering the best customer experience that includes proper channeling to the right department for proper resolution. 04 How I work with my clients Excellence Adaptability Integrity I believe in the power of excellence and attention to detail. I’m committed to delivering a highquality experience to every customer. I value continuous learning and adaptability. My journey from agent to team leader has been driven by a passion for growth and improvement. Integrity is key for me. I strive to be transparent and accountable in everything I do, creating trust and reliability. 05 Educational Background Post Graduate Diploma Bachelor License Cerificate Master of Arts in Communication Diploma in Professional Education Bachelor of Science inTourism Licensed Professional Teacher TESOL and TEYL C 06 Achievements Mother I am able to raise four children and guide them to be Chirst-like. Good Disciple I am part of the world movement of evangilizing and making disciples of all nation. Community Outreach I participate in the MERCY WORLDWIDE advocacy of helping others in need. 07 Non-BPO Journey that helped me mold my character Service Crew Cashier and Promodiser Department Head Working while studying in college helped me practice time management. Trained me to be very keen to details especially when dealing with important information. Supervising and handling employees in a supermarket has polished my leadership and management skills. Onsite English Tutor Online ESL Tutor Classroon Teacher Being an English tutor in a man-to-man setup polished my communication skils. Teaching English to non-English speakers online polished my creativity in making the lesson interactive Patience is a very great tool in teaching junior and senior high school students with different attitudes. 08 Employment History QuickBooks Expert/Team Customer Account Leader/Saves and Retention Executive -) Expert -) Started as an agent, promoted as a SME, then as a leader, and ended with a bang as a saves and retention expert. 09 Assisted customers in order entry through chat, then trained for phone support for various line of businesses. Email and Chat Support -) Assisted customers with PC and laptop configuration for business, gaming, and personal or school use. Appointment Setter -) Promoted the product and book prospective customers for appointment and presentation. Technical Suport -) Assisted customers with product inquires and troubleshooting and proper escalation to the right department. Types of clients I work with Inbound Providing technical support for telco, internet/cable/phone provider and customer support for financial accounting software, eCommerce, moving company. Outbound Calling customers for surveys and appointment setting for porcelain company and donation drive for charity. Sales Presenting packages of insurance policies and packages and real estate. 10 22 NUMBER OF CLIENTS(WORKS) TO DATE Combination of BPO and non-BPO experience. 100% JOB SUCCESS I give my best in everything I do. 80 Customer Increase The number of my customers has steadily grown over the years. 60 40 20 0 12 2017 2018 2019 2020