Randy Grafil

@Agent:Customer corporate customer care good afternoon this is eliza may I have your complete name please yes ma’am my name is marvin bayna from Leonardo Vicente ? yes sir how can I help you (hm) ma’am follow up ko lang kasi yung intenet connection namin nawawala nag nadidisconnect tapos nakoconnect alright sir (hm) we apologize for the inconvenience but for me to further assist you please allow me to get important details of you sir can I have your designation in the company please (hm) admin po and sir is this been reported already yes po okay can i have the ticket number sir (hm)two two two two three three three three three three six six six six six alright sir thank you for giving me this ticket number is it okay sir i’ll put you on hold i’ll just need a minute to check for this okay po thank you hello sir marvin yes po sir thank you for patiently waiting and upon checking is this leonardo vicente and associates CPA yes po and under (hm) this is located in salcedo street makati sir yes po alright sir (hm) this is has been forwarded to our technical team and this is already sir for assigning of dispatched (hm) anong ibig sabihin ng dispatched po (hm) sir may nakassign na po to na dispatched as of this morning sir pero paantay na lang po ako kung kelan po sila pupunta diyan and I just like to double check sir kung ano po yung contact number niyo (hm) eight one two eight one two zero nine seven two eight one two zero nine seven two opo alright sir and then eight one two eight one two four zero four one four zero four one alright sir what i’m going to do i’m going to make a follow up report and i’m going to indicate your contact number para po alam nila and inonote ko po dito to please be prioritized sir as soon as possible yes po ma’am kasi okay po baka may na siguro may tumawag dito kasing taga PLDT yes sir and then siguro pagkatapos naming magusap (hm) siguro mga after one minute or two minute nagdown po ulit oo nagdown yung net namin alright sir what i’m going to do i’m going to make a for of follow up report ipoforward ko po to and iindicate ko na kanina po is nagkaroon ng connection just for an hour only (hm) or hindi po tumagal even an hour sir yes po (hm) well halos ngayon lang siguro isang oras na no connection po sir for almost one hour (hm) alright sir just tapos pabalik balik na lang, mga one hour tapos thirty minute (hm) yan yes sir that will be noted po yes ma’am pafollow up naman po yes sir paprioritize naman po ma’am yes sir is there anything else i can help you with (hm) yun na lang ma’am (hm) ASAP na lang po kasi medyo nadedelay kasi yung ano namin kasi kailangan namin yung client na email yes sir that will be noted po oh sige ma’am salamat po okay sir thank you for calling have a great day ahead