Raja Moses

FEASIBILITY REPORT FOR CALL CENTRE (BUSINESS PROCESS OUTSOURCING-BPO) Our sprawling landscape of 24 acres in the heart of Palayamkottai provides for ample opportunities both for those housed inside and in the outskirts. In keeping with our tradition of improving the lives of underprivileged lot in the society due to physical impairments, we have envisaged to exploit optimally the land and buildings that are freely available and make it economically viable. We are convinced that a project with good revenue model that fuels the economy and market will be viable and successful. Similar successful projects have been considered in minute detail for suitability and viability. This low cost pilot project promises to transform the economic landscape of Palayamkottai with unbelievably low cost to the economy thus reaping the benefits. Besides land and buildings we are bestowed with the expertise of training people with infirmities for more than a century. We are well connected with the rural population being in the heart of Palayamkottai, connected by road to Trivandrum road to the West and Trichendur road to the East. As a century old organisation of repute, our well-knit network of people can provide talented people for the BPO industry. Attracting a host of clientele in India with cost benefits will revolutionize the BPO industry. We are already familiar with BPO industry wherein they have moved their operations across the globe due to cost benefits. BPO operations from homes and prisons are already invogue across the world. A host of Indian companies will be enthusiastic to cut the cost of operations by outsourcing them to call centres. Our detailed feasibility report (as enclosed) estimates the cost per seat of the proposed call centre at Rs. …..which is not only economical for the clientele but promises to revolutionize the labour intensive industry. With the launch of the call centre, we will have integrated network of our institutes across the district as our note book making unit and the handloom manufacturing unit too can be benefitted economically through cost cutting. Our unique advantages over the peers for operating a call centre have given us the confidence of success in the venture.We are sure the Diocesan Trust will extend its full support as with other endeavours.