Precious Mathabo Morapedi
$9/hr
Digital Marketing Specialist who also handles lead generation and appointment setting.
- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 31 years old
- Location:
- Brakpan, Gauteng, Gauteng, South Africa
- Experience:
- 2 years
Customer Support Email Response Sample
Customer Email (Kate):
“I’m trying to log into my account, but it keeps saying ‘invalid password.’ I’m 100% sure I typed it
correctly.”
Response (Precious):
Hi Kate,
Thank you for bringing this to our attention! Sometimes the system locks accounts after multiple
login attempts for security reasons. Here’s what I recommend:
1. Reset your password using this link: [Insert Reset Link].
2. Clear your browser’s cache and cookies.
3. Try logging in again.
If it still doesn’t work, please let me know, and I’ll reset your account from my end right away. I’ll
make sure you’re back in without delay.
Warm regards,
Precious
