Corporate pdf designed in indesign
Terms of Business
Being part of a TEAM focused onEXCELLENCE,PASSION & QUALITY OF SERVICE
Head Office: 1 Berkeley Street, Mayfair, London, W1J 8DJ
Tel:- |Email:-Web: www.berkeleyres.com
Terms of Business 1
Terms of Business
These conditions govern all bookings made with:
Berkeley Residential Serviced Apartments (“BRSA” “us “we”)
and
The client (“You” “the Booker”) accept these conditions yourself and on behalf of all members of your party
whether you are booking as a guest or on behalf of others regardless of whether the booking is made by
telephone, by e-mail, through the website or by any other means.
In addition by visiting or using our website, you agree to comply with the Site Terms and these Booking
Conditions.
1) Booking
Any booking made by you shall be deemed to be an offer by you to purchase the relevant apartment
arrangements subject to these conditions. No amendments to these conditions will be accepted unless
agreed by email by a member of BRSA’s Guest Services team. A contract between you and BRSA shall only
come into existence:
•
once you receive a booking confirmation by email of your booking with the relevant booking details
and the apartment you have requested is available. This applies whether you are booking by telephone
or email or via our website. It is your responsibility to check your emails regularly and to advise us of any
change to your email address; or
•
once our Guest Services team have confirmed acceptance of your payment details, if you are booking
for the first time or do not have an account with BRSA
For clients who do not have an account with BRSA, the contract shall only come into existence once both of
the steps above have been completed.
In respect of all bookings relating to apartments not operated by BRSA, we act as an introductory agent on
behalf of our preferred suppliers. Your contract for such bookings will be with the actual preferred supplier. All
such bookings will also be subject to the relevant preferred supplier’s conditions in addition to these conditions.
The Booker will be notified at the time of booking if the apartment being offered is operated by a preferred
supplier and also if further preferred supplier’s conditions will also apply. A copy of our preferred supplier’s
terms and conditions are available upon request.
We reserve the right to refuse, at our sole discretion, any booking you make with us. It is the responsibility of the
Booker to notify BRSA at the time of booking of the names of all of the relevant guests and whether they are
adults or minors. Bookings for accommodation will require the full names and contact details of each adult
guest staying at the apartment. For maximum occupancy in an apartment see Clause 8 on “Accommodation
and Occupancy”below.
At BRSA operated apartments, non-corporate bookings will not be accepted from any paying guests under
the age of 25. Proof of identification and date of birth may be requested at check-in. Should proof of
identification and date of birth not be presented upon request, BRSA reserves the right to cancel the booking.
Please check your details carefully before you book as incorrect or incomplete details may result in the
booking being cancelled. Passport, visa and health requirements for you and your party are your responsibility.
You are advised to ensure that you put in place appropriate travel insurance policies to cover cancellation,
medical cover and cover for loss or damage to personal property during your stay.
Bookings are confirmed only when BRSA has accepted the booking by sending you a Booking Confirmation form
by email and has taken payment in full, unless otherwise agreed in writing (see Clause 4 on “Payment”below).
For any booking to be confirmed by BRSA, a payment date and method must be agreed in advance. Should
payment not reach BRSA within the required time BRSA reserves the right to suspend or cancel any bookings
made and any deposit paid may be forfeit. Any late payments will result in interest being charged on the sum
due at a rate that is 8% above Bank of England base rate for the period concerned.
Head Office: 1 Berkeley Street, Mayfair, London, W1J 8DJ
Tel:- |Email:-Web: www.berkeleyres.com
Terms of Business 1
Where BRSA is unable to confirm the initial requested accommodation, BRSA will endeavor to provide a similar
alternative and an email or other notification will be sent to inform you of the details. BRSA will endeavor to
hold the reservation for 48 hours in order for you to signify acceptance by making payment in full.
As soon as your confirmation and invoice are received, please check the details carefully. If anything is not
correct you should notify BRSA immediately. BRSA cannot accept any liability if we are not notified of any
inaccuracy in any documentation within 48 hours of it being sent out. If there is an obvious error in the booking
confirmation or invoice, BRSA reserves the right to correct it as soon as we become aware of it and will do so
within 7 days of issue of the booking confirmation or invoice or, if your arrival date is within 7 days of booking,
no later than 24 hours before your arrival date. If any of these changes are material and are not acceptable,
then you will be entitled to a full refund.
2) Rates
The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the
right to change any rates from time to time. Rates can go up or down. Rates quoted are based on the rates
prevailing at the time a booking is confirmed. Rates will be quoted in pounds sterling exclusive of VAT. Once
a booking has been confirmed, BRSA will not change the rate quoted unless you amend the booking. VAT is
charged at the rate in force at the time of booking.
As an agent for its preferred suppliers, BRSA will pass on any rate increase in accordance with the conditions
of the contract with your supplier as soon as we are made aware of the increase by your supplier.
3) Security Deposit
A Security deposit to cover any additional charges, including breakages, damages and additional cleaning
incurred during your stay, may be taken at the time of booking or on arrival at the apartment. BRSA reserves
the right to deduct from the Security deposit, without further notice, all amounts chargeable under these
Booking Conditions, including, further accommodation charges. BRSA reserves the right to vary additional
charges without notice.
4) Payment Payment Methods
Payment can be made through any of the following methods:
•
Bookings can be made by debit/credit cards (Visa, Mastercard, Debit Card, American Express)and credit
cards will incur a transaction fee of 3% + VAT of the total payable.
•
Company Cheque: Pounds Sterling payable to ‘Berkeley Residential Serviced Apartments’.
•
Bank Transfer: Pounds Sterling (bank details are shown on the invoice and are also available on request).
Clients making payments by credit card, cheque or bank transfer must ensure that they allow sufficient time
for the payment to clear into the BRSA account. Access will not be given to your accommodation until
cleared funds have been received.
By agreeing to these conditions, you authorise us to pass your debit/credit card details to a third party to
process any payments.
Timing of Payments
The timing of when BRSA require payment will depend upon:
•
Type of client
•
Whether the client has an account withBRSA
•
How far in advance of the arrival date that the booking is placed The timing of when BRSA require payment
is summarised on the table below:
Head Office: 1 Berkeley Street, Mayfair, London, W1J 8DJ
Tel:- |Email:-Web: www.berkeleyres.com
Terms of Business 2
Summary of Payment Timescales
Client Type
Account Status
Number of days
before arrival
datethat booking
ismade
Required for BookRequired for
ing to be confirmed Check-in to take
place
Private
No account
All
Debit/Credit Card
Payment received
Booking must be
confirmed
Corporate
No account
Less than 14 days
Debit/Credit Card
Payment received
Booking must be
confirmed
Corporate
No account
More than 14 days
Debit/Credit Card
Payment received
Payment must be
received
Corporate
Account
All
Account within
Booking must be
agreed credit limit
confirmed
and payment terms
Bookings from Private Clients
If you are booking as a private individual, BRSA require immediate payment by debit/credit card in order for
your booking to be confirmed. This is regardless of how far in advance you are making the booking.
Bookings from Corporate Clients with no account with BRSA
If you are making a booking for a business travel stay on behalf of a company, which does not have a credit
account set up with BRSA, and you are booking less than 14 days in advance of the guest’s arrival date, BRSA
require immediate payment by debit/credit card in order for your booking to be confirmed.
If you are making a booking for a business travel stay on behalf of a company, which does not have a credit
account set up with BRSA, and you are booking more than 14 days in advance of the guests arrival date,
BRSA require debit/credit card details, which will be held on file, in order to for your booking to be confirmed.
BRSA will then take payment using the credit card details supplied 72 hours in advance of the arrival of the
guest, if the client has not already made payment by electronic bank transfer. Payment must be received in
advance of arrival, in order for BRSA to allow the guest to check in to their apartment.
Bookings from Corporate Clients with an account with BRSA
If you are making a booking for a business travel stay on behalf of a company, which does have a credit
account set up with BRSA, then there will be specific terms governing the payment of invoices which will have
been agreed during the opening of the account. Each corporate account with BRSA will have an agreed
credit limit applied to it. If the balance on the company account exceeds the agreed limit, then a payment
will need to be made in order for further bookings to be confirmed, regardless of whether the invoices on the
account are due or not.
In order to apply for a corporate account with BRSA, a minimum of 100 nights per year will need to be booked.
If the client can confirm that this threshold will be achieved then BRSA will require an “account application
form” to be completed and returned to BRSA. Upon receipt BRSA will review the account application form,
Head Office: 1 Berkeley Street, Mayfair, London, W1J 8DJ
Tel:- |Email:-Web: www.berkeleyres.com
Terms of Business 3
conduct appropriate credit checks and determine whether a corporate account can be made available
to the client. Upon opening the account, payment terms and credit limit applicable will be agreed. Until the
account is opened, payments will need to be made in accordance with the section above.
5. Changes, Extensions and Shortenings
5.1. All Changes
5.1.1. Once a booking is confirmed, all requests to change a booking must be made in writing via email.
5.1.2. All requests for changes, extensions and cancellations must be made in writing via email, or you
will be liable to pay us the full amount of the booking.
5.1.3. BRSA will do its best to assist with any changes that are requested; however all requested changes
are subject to availability when we are notified of the request.
5.1.4. Should any requested changes not be possible; the original booking will bere-instated
5.1.5. Where changes can be made an administration fee of £25 plus VAT per booking will be payable
to BRSA; name changes or child age changes will not incur any charge
5.2. Changes byus
5.2.1. We do not anticipate having to make any changes to your booking. However, occasionally
bookings have to be changed, cancelled or errors/other details in information corrected. We
reserve the right to do so and if a change is required, we will contact you (by telephone or email)
where reasonably possible to explain what has happened, and inform you of the cancellation or
change.
5.2.2. If a change has to be made (and the change is not acceptable to you) or your booking has to
be cancelled we will, if possible and as soon as is reasonably practical, offer you an alternative
apartment. The alternative apartment will be of a similar type, standard, in a similar location and
for the same period.
5.2.3. If the alternative property is operated by a different preferred supplier to that of the original
apartment booked, the advertised cost of the alternative apartment will be payable. If the
alternative apartment is advertised at a lower price, you will receive a refund (if you have already
paid the total accommodation charges) of the price difference.
5.2.4. If you do not wish to accept a change of any alternative apartment offered, or if we cannot offer
you a suitable alternative apartment - you will be entitled to cancel your booking and receive a
full refund.
5.2.5. If the change is the result of an event beyond our control (see Clause 15 on “Liability” below), then
a refund will not be offered.
5.2.6. You should tell us within 1 working day whether you wish to; accept any change, alternative
apartment offered, or if you want are fund.
5.3. Extensions
5.3.1. If you wish to extend your stay, we require notice from you in writing via email.
5.3.2. Please give us as much notice as possible in order for us to facilitate your request; all extensions are
subject to availability and rate change.
5.3.3. The amount of notice required prior to the guests planned departure date, to guarantee that the
apartment will not be booked to another guest, will be advised at the time of booking and stated
on the booking confirmation form.
5.3.4. Failure to give BRSA sufficient written notice, via email, of an intention to extend by the deadline
given could result in the apartment being booked by another guest.
Head Office: 1 Berkeley Street, Mayfair, London, W1J 8DJ
Tel:- |Email:-Web: www.berkeleyres.com
Terms of Business 4
5.3.5. BRSA will try our best to accommodate extension requests where possible, but cannot guarantee
that the extension will be in the same apartment, same building or same location.
5.3.6. Extensions cannot be confirmed until full payment has been received, unless otherwise agreed in
advance with the Guest Services Team/Accounts and/or you have credit facilities in place.
5.3.7. In the case where you have an account with BRSA; an invoice for the requested extended period
will be sent to the billing address provided at the time of booking, and payment must be made
within the agreed terms (see Clause 4 On“Payment”).
5.3.8. No administration fee is payable when a booking is extended.
5.4. Shortenings
5.4.1. BRSA reserve the right to treat an early departure or reduction in the number of nights or apartments
booked as a cancellation.
5.4.2. Any shortenings will be subject to the terms of the cancellation policy, based on the original length
of stay booked.
5.4.3. Once in house, changes to the departure date which result in a reduction in the length of stay
may be subject to a rate change.
5.4.4. No amendment to the departure date will be permitted unless both parties agree on a rate
change where
5.4.4.1. The rate change, if any, will be advised at the time we are notified
5.4.4.2. If you wish to check out before your confirmed departure date then you will remain liable
for the full length of the booking at the confirmed rate. In certain circumstances we will
allow a booking to be amended to an earlier departure date. If your amendment to an
earlier departure date reduces the length of the occupancy period such that it falls within
a higher rate bracket then no amendment to the departure date will be permitted unless
you agree to pay for the amended occupancy period at the higher rate.
6.
Cancellation Policy
6.1. The cancellation policy should be requested at the time of booking
6.2. Where/if no cancellation terms were discussed at the time of booking, the below become binding
in all circumstances
6.3. Once a booking has been confirmed, should you wish to cancel your booking, any request for
cancellation must be made by contacting the Guest Services Team (during office hours).
6.4. The request must be confirmed via e-mail to be considered valid.
6.5. Your opportunity to cancel your booking without penalty is determined by the duration of stay (see
table below)
Duration of booking
Minimum Cancellation Notice
Period Required
Cancellation Charge for Late
Cancellation
1 to 6 nights
5 days
Full booking cost
7 to 28 nights
7 days
7 nights accommodation
29 nights or more
29 days
14 nights accommodation
Head Office: 1 Berkeley Street, Mayfair, London, W1J 8DJ
Tel:- |Email:-Web: www.berkeleyres.com
Terms of Business 5
6.6. Further clarification of policy:
6.6.1. Stays of less than 7 nights; BRSA must receive notification of cancellation for bookings from 1 to 6
nights, at least 5 days prior to midday on the day of arrival. Cancellations received less than 5 days
prior to arrival will be subject to 100% cancellation charge.
6.6.2. Stays of 7–28 nights; BRSA must receive notification of cancellation for bookings from 7 – 28 nights
at least 7 days prior to midday on the day of arrival. Where notification of cancellation is received
less than 7 prior to the arrival date BRSA will apply a minimum cancellation charge of 7 night’s
accommodation.
6.6.3. Stays of 29+ nights; BRSA must receive notification of cancellation for bookings of 29 nights plus, at
least 29 days prior to midday on the day of arrival. Where notification of cancellation is received
less than 29 days prior to the arrival date BRSA will apply a minimum cancellation charge of 14
night’s accommodation.
6.7. Cancellation fees are in addition to the nights booked; cancellation charges are not nights stayed.
6.8. If you fail to provide us with adequate notice, charges will be levied to you. These charges represent the
loss of our ability to license the space reserved for you, to an adequate alternative occupant.
6.9. Charges are levied based on the original duration of stay booked
6.10. 6.10.Transaction fees are non-refundable
6.11.If you haven’t checked in by midnight on the day of arrival (the Commencement date of the booking),
and you have not informed us of such, we will assume you have cancelled the booking and the above
terms will beapplied.
6.12. If you wish to cancel or change an extended booking (see Section 5.2 “Extensions” above); you will be
liable to pay the total charges for the extended period, in accordance with the scale above
6.13. We reserve the right to treat an early departure and/or reduction in the number of nights/apartments
booked, which results in a reduction in the overall charges payable, as a cancellation. (See Clause 5.3;
“Shortenings” for further clarification).
6.14. See Clause 5.2 “Changes by us” for further clarification on cancellation policies applied in this situation.
6.15. Cancellations of bookings made via BRSA to a preferred supplier:
6.15.1. BRSA’s cancellation policy is set out above; however, where we act as an agent for a preferred
supplier, the cancellation policy determined by that supplier may differ from our own policy.
6.15.2. Where this is the case, the cancellation policy will be notified to you at the time of the booking.
6.15.3. We will email the cancellation policy to the Booker when we respond to their enquiry and repeat
it when we confirm the booking.
6.15.4. Any cancellation or change notified directly to the Preferred Supplier will not be effective.
6.15.5. Bookings not changed or cancelled through BRSA will be subject to a 100%charge.
6.16. GroupBookings
6.16.1. We define a group as being three apartments or more being booked in the same/similar location for
similar dates.
6.16.2. For group bookings, the minimum cancellation charges that will apply per group booking (regardless
of length of stay), are the same as for stays of 29+ nights as detailed above.
Head Office: 1 Berkeley Street, Mayfair, London, W1J 8DJ
Tel:- |Email:-Web: www.berkeleyres.com
Terms of Business 6
7) Arrivals
Apartments are available for occupation from 15.00on the day of arrival. Any additional hours of occupation
outside the available times in each period of 24 hours will be charged as one extra day unless otherwise
agreed. Early check in cannot be guaranteed unless the booking is made from the night before arrival/for
the night after departure.
Check-in
Most apartments operate unmanned receptions, therefore BRSA will expect to meet the guest upon arrival at
the apartment, in order to give the guest access and conduct a detailed familiarisation tour of the apartment,
including instructions on how to operate appliances.
In order to ensure that a member of the BRSA team is present at the apartment upon guest arrival, it is
essential that the guest makes a phone call to the BRSA check-in line (stated on the Booking Confirmation
form) at least two hours prior to check-in, in order to confirm their arrival time. If the arrival call is not
made by the guest, a member of the BRSA team will not be available to greet you and give you access to
the apartment. The arrival phone call must be made by the guest, regardless of whether an arrival time may
have already been confirmed in advance.
In some cases, an accompanied check-in may not be possible. If this is the case, key collection details will
be provided to the Booker prior to the check-in date. Access codes and other relevant details will only be
provided after a booking is confirmed. It is then the Booker’s responsibility to ensure that the guests have all
the keys, access codes and other relevant information, provided to them by BRSA, to allow guests to access
the apartments.
Apartment Familiarisation Tour
Upon accompanied check-in, the guest can expect the BRSA team member who has greeted them to
conduct a detailed familiarisation tour of the apartment. This could take around 30 minutes, but should give
the guest all information relevant to living in the apartment.
Guest Terms and Conditions form
Upon check-in, the guest will be required to complete a Guest Terms and Conditions form, which provides
BRSA with all relevant contact details as well as confirmation by the guest that they agree to be bound by
BRSA’s policies, which are specific to how we would expect them to treat the apartment. This includes the
following policies:
•
Damages Policy: A copy of the property inventory can be found in the back of the Property Information
Pack which has been shown to you and is in the property. It is the responsibility of the guest, to check the
inventory schedule and to advise BRSA of any discrepancies within 48 hours of check-in. If upon check-out
any of the items stated on the inventory are found to be damaged or missing, BRSA reserve the right to
charge the guest, for the replacement of those items. (see Clause 16 on “Damages”)
•
Smoking Policy: Smoking is strictly forbidden in all BRSA properties. If the guest wishes to smoke, they are
requested to use the allocated smoking areas, or move well away from the building. It is the guest’s
responsibility to ensure that no one smokes in the property. A charge will be incurred by the guest, should
there be costs for additional cleaning or any damage caused as a result of smoking or smoke damage in
the property. (see Clause 12 on “Additional Charges”)
•
Security Policy: One set of keys will be allocated to each adult guest staying in the property. It is the
responsibility of the guest, to keep the keys secure and ensure the property is kept locked at all times. If at
the end of their stay the guest does not return all of the keys that have been allocated, we will organise for
the locks at the property to be changed. A charge of £250 + VAT will be charged to the guest. If keys are
lost at any time during their stay, the guest must notify BRSA immediately, and we will organise for the the
locks at the property to be changed. A charge of £250 + VAT will be charged to the guest. If the property
is not kept secure the guest will be held responsible for any loss or damage to the property or BRSA owned
possessions. Guest’s belongings are not covered by BRSA insurance. Should the guest require assistance
Head Office: 1 Berkeley Street, Mayfair, London, W1J 8DJ
Tel:- |Email:-Web: www.berkeleyres.com
Terms of Business 7
between the hours of 10pm and 8am due to lost keys, mislaid keys or being locked out of their apartment,
BRSA reserve the right to charge an additional out of hours call-out fee of £100 + VAT during office hours
or £150 +VAT after office hours. (see Clause 12 on “Additional Charges”)
•
Housekeeping Policy: Our housekeeping team will empty the waste bins on the service day. For health
and safety reasons, guests are required to remove personal and food waste from the property on a regular
basis. Waste must not be stored anywhere in the apartments other than in the bins provided. Guests must
ensure that the floors and surfaces are kept clear to enable our housekeeping team to clean thoroughly.
A dishwasher is provided in most properties. Our housekeeping service does not include tending to guest’s
washing-up, though our housekeepers may wash a few items at their discretion on the service day. No
animals are permitted in the property. (see Clause 9 on“Restrictions”)
•
Check-Out Policy: Our standard check-out time is 11am. Should the guest, wish to check out at a later
time, they must contact BRSA a minimum of 48 hours prior to departure to enquire whether this is possible,
this may incur an additional charge. BRSA reserves the right to charge an additional night for any late
check out where agreement has not been granted by BRSA at least 48 hours prior to departure following
notification from the guest. (see Clause 14 on“Departures”)
Upon check-in, the guest will be required to sign the Guest Terms and Conditions form to confirm that they
agree to adhere to the above policies
8) Accommodation &Occupancy
All apartments are occupied as serviced apartments and on the basis that no rights of tenancy are created,
If this contract is with an individual person (as opposed to a company) then by entering into this agreement
the person is declaring that the apartment booked is not his/her principal place of residence.
BRSA primarily offers accommodation under its direct control, however, in some cases acts as an agent on behalf
of its preferred suppliers in relation to the accommodation owned or controlled by those preferred suppliers.
Reasonable care has been taken that the content of the BRSA website (and/or other means of promotion or
advertising) is correct but it is subject to amendment at any time without notice. All content on the BRSA website
(and/or other means of promotion or advertising) is published in good faith but you acknowledge that BRSA
cannot check the accuracy of all information provided by its preferred suppliers. BRSA reserves the right to notify
you of any changes to the published content as they are made aware of it. Given the above factors, BRSA
does not warrant that any of the content on the BRSA website (and/or other means of promotion or advertising)
accurately or completely describes any of the apartments. BRSA’s website may link to other websites and BRSA
is not responsible for the data policies, content or security of these linked websites.
You should note the following points about BRSA operated and preferred supplier apartments:
•
Apartments are individual and vary in style, size and layout. Although BRSA take care to provide furnishings
of a consistent style and standard, furnishings within preferred supplier apartments may not be uniformly
standard. Although accommodation and location are confirmed in advance, the exact apartment may
not be guaranteed earlier than 48 hours prior toarrival.
•
The BRSA website (and/or other means of promotion or advertising) may contain a plan of the layout of
the apartment. The plan will only be a general representation of the accommodation. Actual unit size,
design, fixtures, furnishings and facilities may vary from those shown on the plan.
•
The number of people permitted to occupy each apartment is limited to the number of beds, and
the number of guests that BRSA expect to occupy the apartment will be confirmed on the booking
confirmation form. In some apartments extra beds can be provided and this will be at a charge to be
agreed at the time of booking. If the number of people permitted to occupy an apartment is exceeded,
BRSA or the preferred supplier may refuse access to the accommodation and reserves the right to charge
for additional apartments.
•
You and your party must comply with any rules and regulations set by BRSA (if the apartment is BRSA
operated) and/or the preferred supplier in relation to their apartments. In any event we recommend that
you take time to familiarise yourself with the safety procedures in the apartments, the building and local
area, paying particular attention to fire evacuation details andsecurity.
Head Office: 1 Berkeley Street, Mayfair, London, W1J 8DJ
Tel:- |Email:-Web: www.berkeleyres.com
Terms of Business 8
•
You and the other members of your party are responsible for payment of any charges made for use of
facilities, such as but not limited to telephone calls, broadband, additional laundry services, parking and
for any other fees levied by BRSA and/or the preferred supplier (under these or the preferred supplier’s
conditions) for the use of amenities (see Clause 12 on “Additional Charges” below).
•
Where internet or broadband connectivity is available, you agree to use such services in a responsible
manner and not for any illegal purpose.
•
BRSA shall use reasonable endeavors to retain any items left in apartments for up to 28 days after the guest’s
departure date and to notify the guest that we are holding those items. Please email guestservices@
berkeleyres.com for enquiries relating to any lostitems.
9) Restrictions
In relation to BRSA operated apartments the following restrictions apply as standard. There may be other
restrictions at preferred supplier apartments. Full details are available on request:
•
Smoking: BRSA operates a non-smoking policy in its own operated apartments. Smoking is also not allowed
in preferred supplier apartments and should you wish to smoke during your stay you should ensure at
the time of booking that you are permitted to do so in your chosen apartment location. Smoking in the
internal communal areas of any apartment building is against the law and therefore is also notpermitted.
•
BRSA operates a strict security policy to ensure the health and safety of all our guests and staff. Non
residents will not be allowed access to the apartments after 11pm and we operate a strict no party policy.
•
Pets: Pets are not allowed in the apartments.
Any guests who do not comply with these policies and restrictions and who use the accommodation for any
illegal or unauthorised purpose may be asked to find alternative accommodation and BRSA reserves the right
to cancel their booking with immediate effect and without refund.
10) Nuisance
Guests are expected to behave in a reasonable manner and to allow fellow guests to enjoy peacefully the
surrounding environment. BRSA reserves the right to cancel any booking with immediate effect and without
refund if a guest’s behaviour is causing any sort of nuisance or disruption to fellow guests or other occupiers
of the building, or the guest uses threatening or abusive behaviour towards our staff on the phone, in writing
or in person.
11) Services
Although BRSA will make every effort to ensure that guests enjoy a peaceful stay, BRSA cannot guarantee, or be
held responsible for any failure or interruption of, services to the apartment or the building, including electricity, air
conditioning, water or any damage, telephone, broadband, internet and other communications, disruption or
noise caused as a result of repair works being carried out in another part of the property. However, upon notification
by a guest or Booker, BRSA will use its best endeavours to maintain and rectify (within a reasonable period of time)
all services and issues (within reason) to BRSA operated apartments, and will use reasonable endeavours to ensure
any preferred supplier is made aware of, and rectifies, such problems within a reasonable period.
BRSA operate a Maintenance Charter, which sets out guidelines for the timescales within which the guest
should expect BRSA to respond to and resolve, any given type of issue. Details of this can be found within the
Property Information Pack that the guest will be shown upon arrival. BRSA aim to operate within the timescales
set out within the charter, however BRSA cannot guarantee, or be held responsible for any failure to meet the
guidelines set.
12) AdditionalCharges
Valid credit/debit card details must be supplied at the time of booking or upon arrival at the apartment to
cover the additional charges detailed above. Additional charges may be payable direct to the Apartment
provider in some instances.
Head Office: 1 Berkeley Street, Mayfair, London, W1J 8DJ
Tel:- |Email:-Web: www.berkeleyres.com
Terms of Business 9
Additional charges will be deducted from any Security deposit held or from the debit/credit card supplied
in settlement of any outstanding sums and after an inspection of the vacated apartment. BRSA will provide
the Booker and guest with a detailed breakdown of the additional charges where applicable. If additional
charges are taken from the Security deposit the remainder will be refunded at the end of the guest’s stay to
the person who paid the Security deposit.
In relation to any additional charge payable, in the event that payment under a debit/credit card is declined
for any reason, or no card details are provided, BRSA reserves the right to charge the Booker or guest direct
and this invoice is payable within 7 days of issue. The Booker hereby agrees to be responsible for any additional
charges, which remain unpaid more than 14 days after the guest has vacated.
At BRSA operated apartments, additional charges include:
•
Telephone Calls: Telephone calls are charged separately. It is the guest’s responsibility to pay all telephone
call charges incurred during their stay in an apartment. In some apartments, telephone call charges
are provided by a third party supplier. Where this arrangement exists, it is the guest’s responsibility to set
up a charge account with the service provider direct (details available upon check-in and also in the
apartment).
•
Broadband: Broadband is available in all apartment locations and where applicable may be charged
for separately. Guests are strictly prohibited from the use of the broadband and the internet service for
the accessing of any pornographic or other illegal sites and material. Where broadband is offered, BRSA
will make every effort to ensure that the service is available at all times, but BRSA cannot guarantee
any internet or broadband connection availability. If there is a fault which is deemed by BRSA to be
associated with the user’s hardware or software, BRSA will endeavour to offer support, although this will
be chargeable. Use of the internet is entirely at the guests own risk and is provided on the understanding
that under no circumstances will BRSA be held responsible for any actions that may arise from the use of
a guest’s internet connection. BRSA reserves the right to pass on any records to the authorities if required
to do so. BRSA accepts no responsibility for any virus that may be received following a guest’s use of the
internet; we recommend that your equipment utilises sufficient software protection.
•
Housekeeping: BRSA expects the apartments to be left in a reasonable state of cleanliness throughout
the stay and upon departure. If, at BRSA’s discretion, additional cleaning is required following departure,
the cost of this cleaning will be charged as an additional charge. When the duration of the booking is
in excess of 28 days, a discretionary final cleaning charge of up to £100 plus VAT may be charged. In
addition, if an apartment is deemed unfit for occupation, the Booker and / or guest will be obliged to pay
compensation to BRSA for loss of revenues in addition to the actual costs of cleaning andrepair.
•
Smoking: BRSA reserves the right to charge £500 plus VAT (in addition to the general cleaning charges) for
specialist cleaning to an apartment and/or its contents where smoking has taken place either within an
apartment or the internal communalareas.
•
Keys: BRSA will issue the guest with sets of keys (as relevant) and extra keys are available on request. If the
issued keys are not returned on departure a charge of up to £250 plus VAT will be made to the booker. If
between the hours of 10pm and 8am a guest locks themselves out of the property and/or the apartment
and requires assistance to re-enter the property and/or the apartment, BRSA reserves the right to charge
£150 plus VAT call out charge in addition to the charge for lost keys.
•
Call Outs: If the emergency call out number is used to call out the Duty Manager between the hours of
10pm and 8am for any purpose other than an emergency, or if BRSA are required to visit the apartment
at any time to attend a misreported fault, BRSA reserves the right to charge the Book erand / or guest a
call out fee of £150 plus VAT.
•
Storage of Luggage: Where facilities are available and at its discretion BRSA can store guest’s luggage at
an additionalcharge.
•
Other Chargeable Services: Details of additional chargeable services at BRSA operated and preferred
supplier apartments are available upon request or on our website; e.g. additional cleaning, additional
laundry services, parking, hire of additional furnishings orappliances.
Head Office: 1 Berkeley Street, Mayfair, London, W1J 8DJ
Tel:- |Email:-Web: www.berkeleyres.com
Terms of Business 10
13) Extensions
•
If you wish to extend a stay, BRSA requires notice in writing by e-mail. Please give as much notice as
possible in order to facilitate your request. All extensions are subject to availability and rate change.
Although BRSA endeavour to gain details from the Booker or guest of the confirmed departure date, prior
to booking the apartment to another guest, failure to give BRSA sufficient notice in writing by e- mail of an
intention to extend a stay could result in your apartment being booked to another guest. The amount of
notice required prior to the guests departure date, to guarantee that the apartment will not be booked
to another guest, will be advised at the time of booking and stated on the booking confirmation form.
•
Where notice of intention to extend your stay has been given, the Booker hereby authorises BRSA to take all
additional payments and charges from any credit/debit card used to make the original booking (plus any
further deposit requirements). For clients who have an account with BRSA and payment is made by cheque or
bank transfer, an invoice for the requested extended period will be sent to the billing address provided at the
time of booking, and payment must be made within the agreed payment terms (see Clause 4 on“Payment).
•
No administration fee is payable when a booking is extended.
14) Departures
Apartments are available for occupation up to 11am on the day of departure. Any additional hours of
occupation outside the available times in each period of 24 hours will be charged as one extra day unless
otherwise agreed. Late check out cannot be guaranteed unless the booking is made until the night after
departure. Key deposit details will be provided to the guest or Booker prior to the check-out date.
15) Liability
BRSA is responsible for its own operated apartments, subject to these conditions. BRSA acts as an agent for its
preferred suppliers and any contract relating to an apartment owned by a preferred supplier is made direct
between the Booker/guest and that preferred supplier and, other than its general management and booking
obligations detailed in these conditions, BRSA shall not be liable to any party for any amounts in relation to any
acts or omissions under or in relation to that contract or the relevant preferred supplier apartment. BRSA will
not be held responsible for the theft and/or damage of/to your personal belongings during your stay in any
apartments booked. Therefore you are advised to ensure you have appropriate insurances in place.
All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent
permitted by law, excluded from any contract with BRSA and these conditions shall apply in their place.
However, nothing in these terms and conditions shall affect your statutory rights if you are a consumer. Nothing
in these terms and conditions limits or excludes the liability of BRSA for death or personal injury resulting from
negligence; or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation
by BRSA, or any liability that cannot by law be excluded.
Subject to the paragraph above, BRSA shall not be liable for any loss of profits, loss of business, depletion
of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss
of corruption of data or information, or any special, indirect, consequential or pure economic loss, costs,
damages, charges or expenses.
If you are booking for, as or on behalf of a business or business employee, that business shall indemnify BRSA
against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses,
loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and
expenses) suffered or incurred by BRSA arising out of or in connection with your, or your business’, breach or
negligent performance or non-performance of these terms and conditions. If you are booking for, as, or on
behalf of a business or business employee, BRSA’s total liability in contract, tort (including negligence or breach
of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or
contemplated performance of your booking shall be limited to the fees paid to BRSA under your booking.
Some apartments advertised on the BRSA website or on BRSA printed literature are owned and operated
by preferred suppliers. Whilst BRSA endeavours to ensure the highest standards for preferred supplier’s
Head Office: 1 Berkeley Street, Mayfair, London, W1J 8DJ
Tel:- |Email:-Web: www.berkeleyres.com
Terms of Business 11
apartments, it does not warrant that, in booking these apartments on your behalf, the apartment is managed
in accordance with local national laws including health and safety and insurance. You also understand that
although a preferred supplier may comply with local national laws, the rights and remedies under such laws
may be different to that of England and Wales.
BRSA shall not be liable for any failure or delay in performance of its obligations which results directly or
indirectly from any cause or circumstance which is beyond its reasonable control affecting the building or
the local area.
Events beyond BRSA’s Control shall include but is not limited to the following: act of God, outbreak of
hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including
but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or
bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water
or telecommunications), renovations undertaken at the property, strikes, lockouts or boycotts, embargo,
blockade.
Other than in relation to death or personal injury caused by BRSA’s negligence, or any other liability that by
law cannot be excluded or restricted, BRSA’s liability to you in relation to these conditions is limited to the fees
paid to BRSA under your booking.
16) Damages
Damages to the apartment or contents caused by the guest must be paid in full by the Booker. In the event
of any breakages or damage discovered after the guest vacates, BRSA will notify the Booker by e-mail within
1 week of the guest’s departure, providing a detailed breakdown of the applicable charges and the cost
of rectifying them. Where possible, BRSA will supply photographic evidence of any damages caused by the
guest. Inventories and condition reports are provided at the beginning of the accommodation period free of
charge, and can be provided at the end of the accommodation period if required at a cost of £50 plusVAT.
17) Feedback &Complaints
BRSA aims to deliver the best possible service, but in the unlikely event that you are dissatisfied with the service
offered, you should notify BRSA in writing by email as soon as possible in relation to any complaint about the
booking service. In relation to any complaint about the apartment, you should notify the Guest Relations
Manager as soon as possible in the first instance. If the problem cannot be resolved during your stay, you
should write to The Directors, Berkeley Residential Serviced Apartments XXor you can call us on-
or email guestfeedback@berkeleyres,com. Our policy is to respond to complaints received within 2 working
days, advising you of who is dealing with your concerns and how we intend to address them. Complaints
received in writing will receive director levelattention.
18) General
BRSA reserves the right to change these conditions from time to time. Should guests be in breach of any of
these conditions, BRSA reserves the right to cancel your booking with immediate effect and without refund
and the guests will vacate their apartment immediately. These conditions shall be governed by and construed
in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation
to any claim, dispute or difference concerning these conditions and any matter arising from them.
19) Privacy ofData
We may use your contact details to inform you of new apartment launches or special offers that we think may
be of interest to you. If you do not want us to use your contact information to send details of our services to
you please let us know by email to- From time to time we randomly record
telephone calls as a security measure and to monitor and improve customer service.
20) WebsiteTransactions
Credit card details are entered on a secured page and are transferred using SSL.
Head Office: 1 Berkeley Street, Mayfair, London, W1J 8DJ
Tel:- |Email:-Web: www.berkeleyres.com
Terms of Business 12
Contact us
1 Artist House, 35 Little Russell Street, London, WC1A2HH
Call:
General Enquires/Booking Line:-
Email:-