Peter Banks

Human Touch and High Technology Combined in each interaction to increase results, to make a difference, and to bring value to brands Balancing Technology with Empathy At Teleperformance, the human touch remains our central focus. We understand that new digital environments require new ways of preserving our humanness—that in an increasingly high-tech world, hightouch is key to differentiating products and services. That’s why we combine human touch and high technology to deliver extraordinary customer experience. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion to make it happen. Diversity Matters A Force of Good Lean Six Sigma is Part of Our Mindset Each customer is unique and our diversity allows us to interact with them in a unique way. We truly believe that despite our differences, we are bound by a common thread: our shared humanity and Our corporate initiatives—Citizen of the World (COTW) and Citizen of the Planet (COTP)—seek to help the less fortunate and protect our environment. Our employees, supported by management, take part in volunteer activities and donation drives to support these causes. At a global level, we have pledged our commitment to make the world a better place. We are a signatory of the United Nations Global Compact, and have developed codes and policies in line with the 10 principles associated with it. To improve performance, we have incorporated the Lean Six Sigma discipline into our high-tech, high-touch approach. This means a complete change in culture, which aids all our management processes in avoiding redundancy and in delivering empathy for customers. With the largest, highly skilled, and multicultural team, our diversity is our source of strength that enables us to generate fresh ideas and perspectives. Simpler, Faster, Easier, Safer, and more Cost-effective interactions. A Strategic Vision to Increase Loyalty and Value Using our knowledge of customer behavior through analytics, We implement operations through a wide range of integrated omnichannel solutions: we are able to provide meaningful information that can be used to enhance products and services and deliver real business results. • Customer Service Digital Integrated Business Services (D.I.B.S.) Security and data privacy are essential parts of our culture. powers innovation through digital transformation and automation. Pairing our experts in customer experience with our team of data scientists and specialists in Robotic Process Automation (RPA), D.I.B.S. delivers seamless, digital, and automated interactions, including integrated front and backoffice solutions. To protect our clients’ security, we constantly adapt to new technologies, monitor risks and threats, and comply with international regulations on data privacy. • B2B, B2C, and Service-to-Sales • Technical Support • Back-office • Content Moderation • Web Channels • Data Security • Work-at-Home Solutions • Accounts Receivable Management, etc. Present in 80 countries With over 40 years of experience in connecting brands with their customers, Teleperformance has become the most trusted provider of omnichannel customer solutions. Always adapting, we care about each customer experience. With a deep understanding of local markets and customer behavior, we deliver the right solutions and answers on every channel, anywhere, anytime. Above all, motivated by first contact resolution, we offer exceptional care to maximize customer satisfaction. 300K+ employees We serve 170+ markets We provide services in 265 languages and dialects Our knowledge, technology, and market expertise built through years of experience allow us to successfully provide flexible and unique solutions to meet your needs. Contact us today to learn more about our high-tech, high-touch approach and how it can benefit your business. For more information: teleperformance.com Follow us: /teleperformanceglobal @teleperformance /teleperformance blog.teleperformance.com /company/teleperformance @teleperformance_group