Peace Sunday

HI, I’M SUNDAY, PEACE Virtual Assistant for Admin Support, Customer Service & Project Mangement ABOUT ME I am a proactive and tech-savvy Virtual Assistant, I specialize in supporting entrepreneurs, businesses, and professionals with essential administrative task allowing them focus on their core business goals. With a background in Administrative level support and Customer Service, I bring a comprehensive skill set designed to streamline operations, enhance productivity and provide peace of mind to my clients. I thrive in dynamic environments, utilizing my attention to details and problem solving skills to enhance productivity. I handle all the behind the scene work promptly and with precision, so you don’t have to worry about a thing. I am passionate about helping individuals and businesses succeed, leveraging my knowledge and expertise to provide tailored support that meet their unique needs. EDUCATION/ EXPERIENCE HND BUSINESS ADMINISTRATION HERITAGE POLYTECHNIC, EKET- DIGITAL WITCH SUPPORT COMMUNITY IT SUPPORT PROGRAM. DEC, 2024. VIRTUAL ASSISTANT COURSE ALX AFRICA NOV, 2024. CUSTOMER SUPPORT HARROSAS GLAMOUR MARCH 2021-JUNE 2024 ADMINISTRATIVE VIRTUAL ASSISTANT VOLUNTEER SEP, 2024 - NOV, 2024. CERTIFICATION IT Support Certificate ALX Virtual Assistance Certificate SKILLS AND EXPERTISE Calendar management Email management Research Travel planning Project Coordination Meeting and Agenda Coordination Data Entry and Presentation File Management Customer Support SOFT SKILLS Organizational Skills Communication Skills Attention to Details Problem Solving Skills Team Collaboration Empathy Patience Time Management Skills Adaptability Team Collaboration TOOLS CUSTOMER SERVICE WORK SAMPLE Zendesk Ticket Dashboard e c a e P @ y a d n Su Positive Review With Return-request via Zendesk CUSTOMER SERVICE WORK SAMPLE @ Pe ac e Su nd ay @ Pe ac e Su nd ay Customer Complaint & Resolution Tracked Via Zendesk CUSTOMER SERVICE WORK SAMPLE Organised Customer Records On Hubspot @ e c a Pe y a d n Su Hubspot Ticket Opened For Customer’s Card Decline Inquiry Inquiry: Card Payment DeclineWisdom Etim @ e c a e P y a d n Su PROJECT MANAGEMENT WORK SAMPLE Trello Board APPOINTMENT SETTING WORK SAMPLE Email Management As a Virtual Assistant, effective email management is essential for task completion and timely communication. In this sample, I demonstrated my skills in managing busy inbox, prioritized messages and responded in timely and professional manner. Travel Planning I provide personalized travel planning services to ensure seamless and enjoyable travel experience for my clients. In this sample, I demonstrated my expertise in researching, planning and booking travel arrangements. Meeting Agenda As a virtual assistant, I provide administrative support to ensure seamless and productive meetings. In this sample, I demonstrated my ability to create concise, clear and effective meeting agenda. Customer Service As a Customer service representative, I demonstrate strong written communication skill in responding to clients inquiries. This sample showcases my problemsolving skills, proactive approach and commitment to ensuring customer satisfaction through prompt and accurate responses. RECOMMENDATIONS Daniel Ayeni- CEO Daniekeys Tech Hub GET IN TOUCH I am available for immediate full-time or part-time contract opportunities. If you’re looking for a dedicated Virtual Assistant to help with your business needs, feel free to reach out. I’m ready to get started and provide the support you need! Thank you!