Paola Pastrana

Paola Pastrana Specialist in Customer Service and Management Systems Portfolio About me I’m an industrial engineer with 8 years of experience in Customer Satisfaction and Management Systems. I can provide administrative support such as data entry, spread sheets, detailed reporting, e-mail handling and customer follow up. Through detailed planning I ensure that projects always meet deadlines, creating a satisfying experience for clients and customers. I understand the value of communication in order to achieve the best outcome in all projects I undertake. I’m always quick to respond to any queries or questions that may arise. I am a full-time freelancer and I’m flexible in my work hours. Services Administrative support ● ● ● ● ● ● ● Email handling Planning agendas Event management Customer service/support Customer follow up Maintaining customer FAQ’s Presentations Data entry ● ● ● Spreadsheets Research Format conversion MS Office ● ● ● Word Excel Powerpoint Services Transcription / Translation ● Over 3 years working in a bilingual work environment (mining, oil and gas), producing reports and presentations for the United States and British associates (English/Spanish). HSE ● ● Integrating operations in compliance with HSE standards and legislation. Obtaining certifications in HSEQ international standard in: ○ ISO 9001 Customer satisfaction ○ ISO 140001 Environmental ○ OHSAS 18001 Health and safety Work Experience Process Consultant HSEQ Specialist HSEQ Consultant ● ● COBA Consulting SAS. Streamlining operations analytical data. ● ● VETRA E&P Colombia SAS. Enforcing compliance of HSEQ standards. ● ● Bureau Veritas Colombia Ltda. Projects for the implementation of management system. through research and Work Experience Process HSEQ Consultant HSEQCoordinator Coordinator ● ● ● ● Services Supervisor ● ● ● ● ● Business Group Security Ltda. Management of Health and Safety Environmental Quality System. Serviactica CTA. Administration and coordination of cleaning and maintenance services. Evaluation and monitoring of service performance. Attention of internal audits and of regulatory bodies. Audits of hazardous waste contractors. Customer service online and offline. Customer support and follow up on outstanding issues. Contact me. Paola Pastrana Specialist in Customer Service and Management Systems Email:-Mobile: (- Skype: paola.pastrana.p Bogotá, Colombia.