Oluwadamilola Badmus

Oluwadamilola Badmus Customer Experience & QA Operations Specialist Professional Summary I help businesses improve customer experience, increase retention, and optimize support operations through data-driven strategies and process improvement. Core Tools & Systems Freshdesk • Freshchat • Zoho CRM • Zoho Desk • Switchvox • Email & Live Chat Support • Excel Reporting Key Results & Impact • Increased telesales revenue by 100%+ • Improved customer retention by 70% • Reduced response time by 80% • Boosted team productivity by 70% • Achieved 98% customer satisfaction Case Study: Customer Support Optimization Improved response time by implementing CRM automation and structured templates, resulting in faster service and higher satisfaction. Case Study: Collections Strategy Designed automated follow-ups and negotiation strategies, improving recovery rates and reducing delinquency. Case Study: QA Improvement Conducted audits and identified service gaps, improving consistency and reducing escalations. Services Offered Customer Support • QA Auditing • CRM Optimization • Retention Strategy • Telesales • Process Automation Let’s Work Together I help businesses scale support operations, retain customers, and deliver excellent service.