Oluwabukola Oladapo Ibirogba

Oluwabukola Oladapo Ibirogba Customer Service & Remote Support Professional Email:-| LinkedIn:linkedin.com/in/oluwabukolaibirogba | Location: Lagos, Nigeria About Me I am an experienced Customer Service and Remote Support professional with over 5 years of experience resolving client issues, managing service requests, and ensuring high-quality customer experiences. My background in banking operations has equipped me with excellent problem-solving skills, attention to detail, and the ability to handle sensitive information with professionalism. I am eager to bring these skills to a remote role where I can contribute to business success and customer satisfaction. Key Skills ●​ ●​ ●​ ●​ ●​ ●​ ●​ Customer Relationship Management (CRM) Complaint Resolution & Root Cause Analysis Email & Chat Support Ticket Management & SLA Compliance Time Management & Prioritization Cross-functional Collaboration MS Office Suite & Remote Work Tools Case Studies / Work Samples 1.​Closed Ticket Resolution ●​ Situation: A customer raised an urgent service request. ●​ Action: Investigated the issue, liaised with relevant departments, and provided a resolution. ●​ Result: Resolved the ticket within SLA, ensuring customer satisfaction. 2.​Email Support Excellence ●​ Situation: Received multiple inquiries from clients regarding account updates. ●​ Action: Drafted clear, concise, and empathetic email responses to address each concern. ●​ Result: Reduced repeat inquiries by 25% through clear communication. Achievements ●​ Consistently exceeded customer satisfaction targets for 3 consecutive years. ●​ Successfully managed up to 50+ service requests daily while maintaining SLA compliance. ●​ Provided onboarding support and training to new hires, improving team efficiency. Tools & Technologies CRM Platforms ●​ Microsoft Office suite (Word, Excel, Outlook) ●​ Remote Collaboration Tools (Zoom, Microsoft Teams, Slack) ●​ CRM Tools (Hubspot, Dynamics 365, Xplorer(in-house built CRM tool)