Oluwabukola Oladapo Ibirogba
Customer Service & Remote Support Professional
Email:-| LinkedIn:linkedin.com/in/oluwabukolaibirogba |
Location: Lagos, Nigeria
About Me
I am an experienced Customer Service and Remote Support professional with over 5 years
of experience resolving client issues, managing service requests, and ensuring high-quality
customer experiences. My background in banking operations has equipped me with
excellent problem-solving skills, attention to detail, and the ability to handle sensitive
information with professionalism. I am eager to bring these skills to a remote role where I
can contribute to business success and customer satisfaction.
Key Skills
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Customer Relationship Management (CRM)
Complaint Resolution & Root Cause Analysis
Email & Chat Support
Ticket Management & SLA Compliance
Time Management & Prioritization
Cross-functional Collaboration
MS Office Suite & Remote Work Tools
Case Studies / Work Samples
1.Closed Ticket Resolution
● Situation: A customer raised an urgent service request.
● Action: Investigated the issue, liaised with relevant departments, and provided
a resolution.
● Result: Resolved the ticket within SLA, ensuring customer satisfaction.
2.Email Support Excellence
● Situation: Received multiple inquiries from clients regarding account updates.
● Action: Drafted clear, concise, and empathetic email responses to address
each concern.
● Result: Reduced repeat inquiries by 25% through clear communication.
Achievements
● Consistently exceeded customer satisfaction targets for 3 consecutive years.
● Successfully managed up to 50+ service requests daily while maintaining SLA
compliance.
● Provided onboarding support and training to new hires, improving team efficiency.
Tools & Technologies
CRM Platforms
● Microsoft Office suite (Word, Excel, Outlook)
● Remote Collaboration Tools (Zoom, Microsoft Teams, Slack)
● CRM Tools (Hubspot, Dynamics 365, Xplorer(in-house built CRM tool)