Ojolowo Omowumi

Esther Ojolowo I serve as both a customer service representative and a virtual assistant, dedicated to enhancing service processes About me Introduction I am a dedicated customer service representative and virtual assistant with a strong passion for helping businesses enhance their service processes, boost customer satisfaction and loyalty, and streamline daily operations. I take pride in delivering exceptional results, fostering clear communication, and ensuring seamless collaboration. My goal is to help you strengthen your brand reputation, inspire positive customer experiences, build lasting trust, and drive sustainable business growth. Services Offered Customer Support: Deliver prompt, friendly, and efficient assistance to customers across multiple communication channels, ensuring a positive experience at every touchpoint. Live Chat & Multichannel Support: Address customer inquiries and provide real-time support via phone, email, and live chat platforms, ensuring quick and helpful responses. Product and Service Information: Offer detailed, accurate, and up-to-date information about products and services, including updates on new offerings to keep customers informed and engaged. Complaint and Issue Resolution: Handle customer complaints professionally, provide timely and effective solutions, collaborate with internal teams to resolveprovide complex issues, and Complaint and Issue Resolution: Handle customer complaints professionally, timely and effective solutions, collaborate with internal teams to resolve complex issues, and follow up to ensure customer follow up to ensure customer satisfaction satisfaction CRM Management: Maintain and regularly update customer records using Customer CRM Management: Maintain and regularly update customer records using Customer Relationsh Relationship Management (CRM) systems to ensure data accuracy and seamless service Management (CRM) systems to ensure data accuracy and seamless service delivery. delivery. Documentation and Record Keeping: Organize and manage customer profiles, communication history, and Documentation Keeping: Organize manage customer profiles, transaction records and usingRecord CRM tools and other trackingand systems to support efficient operations and informe decision-making. communication history, and transaction records using CRM tools and other tracking Technical skills Communcaton CRM software Data Entry Google Suite Time management Email management Tools Work Samples Hubspot Documentation, organization and management of customers information and also tracking of customer history and orders for a client using Hubspot. Work Samples Asana Team performance trackng, reports, and trackng of work progress on Work Samples Apollo Ongoing task management and organization using Apollo.io FEEDBACKS AND RECOMMENDATIONS Mrs. Florence whom I worked with during my service year says “I appreciated your time with the team, your professionalism, dedication and approach to customer support made a positive impact. PROJECT 3 Mr. Adedamola who is a colleague says he absolutely loved working with me and believe I would be an invaluable asset to any customer support team. Why work with me I am a result driven and emphatic individual with a passion for helping people solve problems and helping businesses grow by delivering topgrade customer support. My goal s to provide productive customer support, ensure customer satisfaction, increase customer retention and contribute to company and business growth. I take pride n delivering well organized, reliable, and personalized services tailored to your company or business unique needs. I bring the spark your business needs and the charm your customers need. Let's Work Together - - Ibadan, Oyo State