Odusanya Oluwasola

ODUSANYA OLUWASOLA Customer Support and Virtual Assistant E - -q https://www.linkedin.com/in/oluwasola-racheal-odusanya-/ q https://odusanyaoluwasola.wixsite.com/odusanyaoluwasola  Nigeria SUMMARY KEY ACHIEVEMENTS I am a committed customer support representative and virtual assistant with 2+ years of experience handling inbound/outbound support, CRM management, and lead generation. Enhanced Customer Support Efficiency Skilled in Zendesk, HubSpot, and Google Workspace, with a track record of reducing response times by 30% and improving customer retention by 15%. Executive Virtual Assistant | Customer Support | Lead generation Floralmed Pharmaceutical Limited TECHNICAL SKILLS Apollo Cold Calling CRM Systems Nigeria A pharmaceutical company specializing in healthcare solutions, including product distribution, patient support, and medical consulting. • Implemented a structured CRM process, reducing response time by 30%. • Resolved 50+ customer support tickets per day with a 98% SLA compliance rate, reducing resolution time by 25%. • Improved customer sign-ups and repeat business by 18% by organizing contacts better in HubSpot. • Managed and updated customer records in a CRM system, tracking over 50 potential leads to ensure smooth follow-ups. Customer support/Virtual assistant Erunwon Health Centre 06/2023 - 12/2024 LANGUAGES English EXPERIENCE 03/2024 - 02/2025 Success in reducing inquiry handling time by 30% and enhancing customer sign-ups through effective use of CRM. Nigeria Intercom HubSpot Monday.com Zendesk Apollo Figma Google Workspace HubSpot Miro Slack Zapier Pick time Zendesk CRM Systems Trello Monday.com Email Management Calendar Management A health center providing a range of telehealth services. • Made outbound calls to potential clients, successfully pitching products and services to over 100 clients. • Converted 50% of cold and warm leads into paying customers. • Improved customer retention by 15% by enhancing follow-up processes. • Followed up with 60 prospects via email and phone each week, increasing engagement and improving conversion rates. EDUCATION Master of Science University of Ibadan (UI) 04/2015 - 01/2017 Ibadan, Nigeria Bachelor of Science (Pharmacology) Olabisi Onabanjo University (OOU) 09/2008 - 01/2013 www.enhancv.com Ago-Iwoye, Nigeria SOFT SKILLS Customer Relationship Management Time Management and Organization CERTIFICATIONS Digital witch academy (ITsupport and customer support) Technical Support Fundamentals(Coursera) ServiceNow IT leadership Professional certificate(LinkedIn) Product design (Tech4dev) Powered by 