Nwandu Precious Onyinyechi
$5/hr
Appointment Setter/ Cold Caller/ Customer Support/ Virtual Assistant
- Reply rate:
- 75.0%
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Owerri, Imo State, Nigeria
- Experience:
- 5 years
Customer Service Representative
It is my pleasure to greet you here. I am
Nwandu Precious, a customer service
representative skilled in email, phone,
and online chat support, as well as
customer loyalty and other related areas.
I AM A GOOD SET OF HANDS WHEN IT COMES
TO MULTITASKING.
I HAVE OVER 3 YEARS OF EXPERIENCE AS A
CUSTOMER SERVICE REPRESENTATIVE.
KINDLY CLICK ON THIS COVER PHOTO TO
GO THROUGH THE SLIDES TO VIEW MY
SKILLS AND WORK SAMPLES.
CHECK OUT THE
SKILLS I HAVE
TO OFFER
1. CUSTOMER SERVICE.
2. ANSWERING PRODUCT QUESTIONS
3. ATTENTION TO DETAIL.
4. CUSTOMER CARE.
5. ACTIVE LISTENING.
6.
CUSTOMER
RELATIONSHIP
MANAGEMENT. 7. TELEPHONE SUPPORT.
8. ONLINE CHAT SUPPORT.
9. EMAIL SUPPORT.
10. TROUBLESHOOTING.
11. ESCALATION AND RESOLUTION.
12. TICKET CREATION AND MANAGEMENT.
13. CUSTOMER LOYALTY MANAGEMENT.
THE AMAZING THING ABOUT
HAVING SKILLS IS THE
ABILITY TO SHOW HOW
BEST YOU KNOW THEM.
KINDLY VIEW MY OTHER
SLIDES TO SEE SOME OF
MY WORK SAMPLES.
LIVE-CHAT SUPPORT MESSAGE SET UP ON INTERCOM
CREATING A BOARD AND LIST ON TRELLO
OPENING AND RESOLVING A CUSTOMER'S TICKET VIA ZENDESK
CREATING A CUSTOMER'S TICKET USING HUBSPOT
CREATING A CUSTOMER'S TICKET ON TRELLO
LOGGING A CUSTOMER'S CALL ON HUBSPOT
THE CRM TOOLS I USE TO
COMMUNICATE WITH
CUSTOMERS AND TEAM
MEMBERS ARE
SLACK
HUBSPOT
ZENDESK
INTERCOM
TRELLO
GOOGLE
WORKSPACE
AS A MEMBER OF
YOUR TEAM, I WILL
WORK HAND IN HAND
WITH ALL TEAM
MEMBERS TO
ACHIEVE A COMMON
GOAL WHICH IS THE
SUCCESS OF YOUR
