Nnebe Esther

CONTACT Nnebe Esther Kosisochukwu ■- ✉- AVAILABLE FOR Executive Virtual Assistant & Client Relations Specialist Remote · Freelance · Contract ✦ Delivering world-class remote support across ET · GMT · WAT time zones ✦ Full-time · Part-time WHO I AM I am a dynamic, results-driven Virtual Assistant and Client Relations professional with over 5 years of experience delivering exceptional remote support to founders, executives, and growing businesses across Nigeria, the UK, the USA, and Canada. I don't just manage tasks — I anticipate needs, solve problems before they escalate, and bring a level of professionalism and care that makes every client feel like their business is my business. Whether you need a reliable Executive Assistant, a sharp Customer Service specialist, or a proactive Client Relations Manager, I am ready to make your operations smoother and your clients happier — from day one. BY THE NUMBERS 5+ 95% Years of Remote Professional Experience Client Inquiry Resolution Rate (per shift) 50+ 30% New Client Leads Secured Scheduling Error Reduction Achieved 20% Client Growth Driven WHAT I OFFER YOU ■ Executive Virtual Assistance ■ Client Relations & Account Management Full diary and calendar management, meeting coordination, travel logistics, email triage, report preparation, and acting as a trusted proxy between you and your stakeholders. I keep your day organised so you can focus on leading. Building and nurturing client relationships across multiple markets. Onboarding, follow-ups, feedback collection, and delivering tailored solutions that improve retention, satisfaction, and growth — across Nigeria, UK, USA, and Canada. ■ Customer Service Management ■ Administrative & HR Support Multi-channel support via email, phone, and messaging platforms. Fast, empathetic, solution-focused responses that resolve issues and turn customers into loyal advocates. CRM-managed for full traceability. Recruitment coordination, job ad postings, candidate screening, correspondence drafting, document management, and internal communications. I create order in the back office so your team can perform. ■ Financial & Operations Support ■ Social Media & Project Coordination Invoicing, bookkeeping, expense reports, payroll coordination, and procurement using QuickBooks and Inflow. Accurate, timely, and always audit-ready. Re-establishing or managing your brand's online presence, coordinating with external vendors (developers, designers), and tracking project milestones on Monday.com to keep everything on schedule. ■ Inbound & Outbound Call Handling ■ Cold Calling & Lead Generation Professional inbound call management — answering, triaging, and resolving customer enquiries with warmth and efficiency. Equally skilled in outbound calling for follow-ups, appointment setting, and client check-ins that keep your pipeline moving. Confident, persuasive cold calling to introduce your products or services to potential clients, qualify leads, and book discovery calls. Proven track record securing 50+ new client leads through targeted outreach — turning cold contacts into warm opportunities for your business. TOOLS & TECHNOLOGY CRM & Communication Zoho · Salesforce · Zendesk · Control Hippo Productivity & Office Google Suite · Microsoft Office (Word, Excel, PowerPoint) Finance & Procurement QuickBooks · Inflow Software Project Management Monday.com · Merithub Cloud & Database Cloud-based database systems · Document management Typing Speed 52 WPM — fast, accurate, reliable WHY CHOOSE ME ■ Global Time Zone Coverage I work comfortably across ET, CT, MT, GMT, and WAT — ideal for international clients who need someone available when it counts. ■ Proactive, Not Reactive I don't wait to be told what needs to be done. I anticipate, plan ahead, and prevent problems before they become crises. ■ Results You Can Measure From 95% resolution rates to 20% client growth and 30% fewer scheduling errors, my work shows up in the numbers. ■ Trusted with Confidentiality From executive-level communications to financial records, I handle sensitive information with the utmost discretion and professionalism. Ready to Work Together? Let's discuss how I can support your business and help you achieve more — starting today. ■- ✉- Nnebe Esther Kosisochukwu · Virtual Assistant & Executive Support Professional · Available Globally