Nelson Dimalibot

Welcome to My Design Portfolio Nelson Dimalibot /Virtual Assistant/Bookkeeper Work with me today Who is Nelson? Dedicated and results-driven professional with over 15 years of experience in customer service, technical support, and team leadership, now seeking a full-time Virtual Assistant role. Highly skilled in remote communication, CRM management, email support, scheduling, and technical troubleshooting. Proven ability to handle escalations, manage multiple tasks efficiently, and deliver exceptional client satisfaction. Tech-savvy, detail-oriented, and committed to providing reliable administrative and operational support in a fast-paced virtual environment. My Background Education TECHNOLOGICAL UNIVERSITY OF THE PHILS. Ayala Blvd. Ermita Metro Manila Bachelor in Science of Industrial Education Major in Industrial Arts March 2005 Work Experience Medtronic Inc. - Medical Device Technical Support for Diabetes A Xerox Company - 2012 - 2015 Email Support for iTunes Store SPI Global CRM 2010 - 2012 Inbound Customer Service Representative Concentrix - 2016 - 2018 Customer Service Specialist for TV cable and Amazon online store My VA Projects Account Creation and Management for Nike - Part Time VA Creating an account on Nike.com website and send message to customer to let them know that account has been created and can log in to their account on Nike website. Hired via Upwork. Document Collector and Processor for Logistic Company - Part Time VA Collecting the bill of loading documents from the company email then update changes on their system. Project Manager for Solar Services Company - Part Time VA Managing the end-to-end setup of new campaign such as onboarding and resource planning. My Certificates My Skills Technical and System Support E-commerce and Online Support Administrative and Operation Support Communication and Client Relation Project and Team Management Tools and Software Expertise Bookkeeping (Xero and QuickBooks) Tools Email & Documents: Google Workspace, Microsoft 365, iTSDispatch, Chatgpt, Grammarly, SAP CRM, Xero, Quickbooks Social Media platforms: Facebook, Instagram, Tiktok, LinkedIN, Thread Communications: Skype, Whatsapp, Viber, Telegram, GoogleMeet, Zoom, MS Teams Dialer: Avaya, ViciDial, Mojo, Five9, Skype Business, Cisco Graphics: Canva, KineMaster, Capcut E-commerce: Itunes Store, Amazon, Lazada, Shopee Reach Out to Me Address B11 L25 Celina Mansions Subd., Loma Biñan Laguna Phils 4024 Email- Phone - Let's collaborate