Welcome to
My Design
Portfolio
Nelson Dimalibot /Virtual Assistant/Bookkeeper
Work with me today
Who is Nelson?
Dedicated and results-driven professional with over 15
years of experience in customer service, technical
support, and team leadership, now seeking a full-time
Virtual Assistant role. Highly skilled in remote
communication, CRM management, email support,
scheduling, and technical troubleshooting. Proven
ability to handle escalations, manage multiple tasks
efficiently, and deliver exceptional client satisfaction.
Tech-savvy, detail-oriented, and committed to
providing reliable administrative and operational
support in a fast-paced virtual environment.
My Background
Education
TECHNOLOGICAL UNIVERSITY OF THE PHILS.
Ayala Blvd. Ermita Metro Manila
Bachelor in Science of Industrial Education
Major in Industrial Arts
March 2005
Work Experience
Medtronic Inc. -
Medical Device Technical Support for
Diabetes
A Xerox Company - 2012 - 2015
Email Support for iTunes Store
SPI Global CRM 2010 - 2012
Inbound Customer Service Representative
Concentrix - 2016 - 2018
Customer Service Specialist for TV
cable and Amazon online store
My VA Projects
Account Creation and Management for Nike - Part Time VA
Creating an account on Nike.com website and send message to
customer to let them know that account has been created and can log in
to their account on Nike website. Hired via Upwork.
Document Collector and Processor for Logistic Company - Part Time VA
Collecting the bill of loading documents from the company email then
update changes on their system.
Project Manager for Solar Services Company - Part Time VA
Managing the end-to-end setup of new campaign such as onboarding and resource
planning.
My Certificates
My Skills
Technical and System Support
E-commerce and Online Support
Administrative and Operation Support
Communication and Client Relation
Project and Team Management
Tools and Software Expertise
Bookkeeping (Xero and QuickBooks)
Tools
Email & Documents: Google Workspace, Microsoft 365, iTSDispatch,
Chatgpt, Grammarly, SAP CRM, Xero, Quickbooks
Social Media platforms: Facebook, Instagram, Tiktok, LinkedIN, Thread
Communications: Skype, Whatsapp, Viber, Telegram, GoogleMeet, Zoom,
MS Teams
Dialer: Avaya, ViciDial, Mojo, Five9, Skype Business, Cisco
Graphics: Canva, KineMaster, Capcut
E-commerce: Itunes Store, Amazon, Lazada, Shopee
Reach Out
to Me
Address
B11 L25 Celina Mansions
Subd., Loma Biñan Laguna
Phils 4024
Email-
Phone
-
Let's collaborate