Ndianaobong Christian Udo

My Virtual Assistant Portfolio I Help Busy Founders & CEOs Reclaim their time to Boost Productivity. Virtual Assistant | Administrative Support | Customer Support NDIANAOBONG UDO ABOUT ME Hi, I'm Ndianaobong Udo, an efficient Virtual Assistant, with over 2+ years experience in providing Customer, Administrative, and Operations Support. With expertise in managing multiple priorities, providing top-notch service, and driving efficiency to boost Client's productivity. From managing schedules, project management, and customer service, I bring a passionate and detailoriented approach to every role. I am proficient in tools like Google Suite, Asana, Monday.com, and others to streamline and ensure smooth operations. I am committed to proactively helping businesses run smoothly behind the scenes with my client-focused approach, offering tailored support that matches their individual needs to ensure exceptional experiences. SERVICES & EXPERTISE VIRTUAL ASSISTANCE Calendar Management Email Management Appointment Scheduling Travel Arrangement Daily Reminders Lead Generation ADMINISTRATIVE SUPPORT Research & Data Entry Document Organisation File management Report Preparation Document Preparation PROJECT MANAGEMENT Deadline Tracking Task Assignment & Follow-Up Team collaboration CUSTOMER SUPPORT Client co-ordination Email & Phone support CRM Maintenance MY SKILLS Virtual assistance Customer Support Calendar management Email management Appointment scheduling CRM maintenance Travel planning Internet research Administrative support Project Management Report preparation File organization Lead Generation TOOLS I USE Project Management: Monday.com, Asana, Notion Productivity: Google Workspace, Microsoft 365 Lead Generation: Apollo.io, Mailchimp, Yelp, Google Maps, Instant Data Scraper Communication and Scheduling: Slack, Calendly, Zoom, Zohocliq CRM: Freshdesk, Zendesk MY CERTIFICATIONS Customer Service Fundamentals Issuer: Coursera Virtual Assistance Issuer: ALX Project Name: Email Management for CEO Client: Busy CEO Tool Used: G-Mail Project Description: I organized, decluttered, and maintained a fully structured inbox with tags & labels. I eliminated spam, duplicates, and irrelevant messages, & categorized incoming messages by urgency, importance, and action required. Key Achievements: Reduced a client’s inbox from 300+ unread emails to Inbox Zero. boosting efficiency and clarity. Improved email response time by 60%, resulting in better customer satisfaction. Managed executive inboxes across multiple time zones, ensuring timely responses and zero missed deadlines. Project Name: Efficient Calendar Management Client: Startup Founder Tool Used: Google Calendar Project Description: I managed and organized calendars, ensuring smooth scheduling, conflict-free meetings, and efficient time use. I coordinated appointments, adjusted schedules, sent reminders, handled rescheduling, and blocked time for priority tasks. Key Achievements: Reduced meeting conflicts by 35%, Improved executive time efficiency by 40%. Increased on-time attendance from 70% to 95%. Coordinated 150+ meetings monthly with zero missed appointments Project Name: Lead Generation/Data Entry Tool Used: Apollo.io, Google Sheet, Google Map Ciient: Entrepreneur Project Description: Supported client decision-making by transforming raw data into clear, organized sheets that improved visibility and trackinng. I conducted targeted lead generation research to identify key business details, including company names, phone numbers, and websites. Key Achievements: Improved data accuracy by 30% through careful verification and cleanup. Increased outreach efficiency by 40% by organizing leads into clear, actionable categories. Project Name: Project management Tool Used: Monday.com Client: Busy CEO Project Description: I set up, customized, and managed Monday.com board to streamline daily operations and improve team coordination. This included creating task dashboards, assigning responsibilities, and tracking project progress across teams. Key Achievements: Reduced task delays by 40% through improved follow-up procedure. Increased team visibility and accountability by 60% using structured dashboards and status updates. Improved project completion rate by 35% by centralizing team tasks in Monday.com. Project Name: Project management Tool Used: Asana Client: Busy CEO Project Description: I managed and organized projects in Asana, ensuring tasks are clearly defined, assigned, and tracked to completion. I created and updated task boards, set deadlines, added dependencies, and maintained project visibility for teams. I also monitored progress, flagged delays, streamlined workflows, and ensured all project information is accurate and up-to-date. Key Achievements: Improved team productivity by 10+ hours weekly by organizing tasks into clear boards, tags, and priority levels. Increased on-time task completion rate from 20% to 70% through consistent tracking and reminders. Managed tasks and maintained a 100% accuracy rate across all updates and assignments. LETS PARTNER TO BOOST PRODUCTIVITY Address: uyo, Nigeria Email:-Phone number/Whatsapp: - My LinkedIn Profile 11